Senior Clinic Operations Lead

Quality HealthCare Medical Services Ltd; Hong Kong; Presencial; HKD 167.000 - 234.000; Jornada completa

Descripción de la vacante

Quality HealthCare Medical Services Limited 卓健醫 (QHMS) in Hong Kong seeks a Clinic Officer to maintain facilities, support medical services, and handle patient admissions with bilingual communication. The role involves medical records, appointment bookings, patient education on medications, and contract compliance.

Ideal candidates have HKDSE or above, at least 1–2 years in a medical clinic setting, strong PC skills, and the ability to work overtime when required.

Formación

• HKDSE / HKCEE or above.
• Good PC knowledge.
• Minimum 1-2 year relevant experience in providing duties for medical clinics. (Candidates with more experience will be considered as Senior Clinic Officer)
• Demonstrate effective communications skills, especially Chinese & English.
• Teamplayer.
• Be able to work overtime as may be required.
• Initiative to upgrade skill and knowledge to cope with daily operations.
• Demonstrate ability to work indepently, especially in clinical skills.
• Act in a professional manner in all clinical dealings with other staff in the centre & the public.

Responsabilidades

• Maintain and upkeep the facilities according to demand and expectation
• Deliver services to meet Company's service standards
• Handle of patients' medical records and filing accordingly
• Help the booking of medical appointment and registration of patients
• Explain the dosage of medicine to the clients in need
• Obtain approval as contract indicated
• Manage patient expectation. Assist in handling complaints and improvement plan
• Carry out clinical duties such as blood-taking, ECG, physical check up formalities
• Assist the doctors
• Answer patient's inquiry on appointment booking, medical services or contract-related issues.
• Assist the doctors -related issues.
• Ensure full compliance on any regulatory and legal requirements, e.g. occupational safety & health, clinical wastage disposal and operation etc.
• Follow the administrative procedures of the corporate medical schemes to provide medical service, treatment as agreed and ensure the accurate communication and alignment.
• Any related assignment as assigned by CIC

Conocimientos

Communication skills

Bilingual Chinese & English

Team player

Educación

HKDSE / HKCEE or above

Herramientas

PC knowledge

Descripción del empleo

Quality HealthCare Medical Services Limited 卓健醫 (QHMS) in Hong Kong seeks a Clinic Officer to maintain facilities, support medical services, and handle patient admissions with bilingual communication. The role involves medical records, appointment bookings, patient education on medications, and contract compliance.

Ideal candidates have HKDSE or above, at least 1–2 years in a medical clinic setting, strong PC skills, and the ability to work overtime when required.