Patient Experience & Clinical Support Assistant

Quality HealthCare Medical Services Ltd; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Benefits offered by this job

Attractive remuneration and fringe ben

Job summary

Quality HealthCare Medical Services Limited 卓健醫 (QHMS) in Hong Kong is seeking a Clinic Assistant focused on patient experience to support clinical operations and patient services. You will manage medical records, assist in appointments and registrations, and explain medications under supervision, while ensuring smooth daily operations and regulatory compliance.

Reporting to the Centre IC, you will perform blood-taking, ECG, and basic checks, support doctors, handle inquiries, and contribute to

Qualifications

• HKDSE / HKCEE or above
• Good PC knowledge
• Minimum 1-2 year relevant experience in providing duties for medical clinics; more experienced candidates considered as Senior Clinic Officer
• Demonstrate effective communications skills, especially Chinese & English
• Be a team player and able to work overtime as required
• Initiative to upgrade skill and knowledge to cope with daily operations
• Demonstrate ability to work independently, especially in clinical skills

Responsibilities

• Maintain and file patients' medical records and manage bookings and registrations
• Explain medicine dosages to patients and assist in contract-related issues
• Carry out clinical duties such as blood-taking, ECG and physical checkups, and assist doctors
• Answer patient inquiries on appointments, services, and contracts
• Ensure compliance with regulatory requirements (safety, health, waste disposal)
• Support in administrative procedures of corporate medical schemes for service delivery
• Handle related assignments as directed by CIC
• Assist in improving patient experience and managing patient expectations

Skills

Effective communication (Chinese &

Team player

Overtime flexibility

Independent work

Education

HKDSE / HKCEE or above

Job description

Quality HealthCare Medical Services Limited 卓健醫 (QHMS) in Hong Kong is seeking a Clinic Assistant focused on patient experience to support clinical operations and patient services. You will manage medical records, assist in appointments and registrations, and explain medications under supervision, while ensuring smooth daily operations and regulatory compliance.

Reporting to the Centre IC, you will perform blood-taking, ECG, and basic checks, support doctors, handle inquiries, and contribute to