Clinic Assistant (Patient Experience Focus)

Quality HealthCare Medical Services Ltd; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Benefits offered by this job

Attractive remuneration and fringe ben

Job summary

Quality HealthCare Medical Services Limited 卓健醫 (QHMS) in Hong Kong is seeking a Clinic Assistant focused on patient experience to support clinical operations and patient services. You will manage medical records, assist in appointments and registrations, and explain medications under supervision, while ensuring smooth daily operations and regulatory compliance.

Reporting to the Centre IC, you will perform blood-taking, ECG, and basic checks, support doctors, handle inquiries, and contribute to

Qualifications

• HKDSE / HKCEE or above
• Good PC knowledge
• Minimum 1-2 year relevant experience in providing duties for medical clinics; more experienced candidates considered as Senior Clinic Officer
• Demonstrate effective communications skills, especially Chinese & English
• Be a team player and able to work overtime as required
• Initiative to upgrade skill and knowledge to cope with daily operations
• Demonstrate ability to work independently, especially in clinical skills

Responsibilities

• Maintain and file patients' medical records and manage bookings and registrations
• Explain medicine dosages to patients and assist in contract-related issues
• Carry out clinical duties such as blood-taking, ECG and physical checkups, and assist doctors
• Answer patient inquiries on appointments, services, and contracts
• Ensure compliance with regulatory requirements (safety, health, waste disposal)
• Support in administrative procedures of corporate medical schemes for service delivery
• Handle related assignments as directed by CIC
• Assist in improving patient experience and managing patient expectations

Skills

Effective communication (Chinese &

Team player

Overtime flexibility

Independent work

Education

HKDSE / HKCEE or above

Job description

Clinic Assistant (Patient Experience Focus)

Report to the Centre IC to maintain and upkeep the facilities according to demand and expectation

Deliver services to meet Company's service standards

Handle of patients' medical records and filing accordingly

Help the booking of medical appointment and registration of patients

Explain the dosage of medicine to the clients in need

Obtain approval as contract indicated

Manage patient expectation. Assist in handling complaints and improvement plan

Clinical

Carry out clinical duties such as blood-taking, ECG, physical check up formalities

Assist the doctors

Answer patient's inquiry on appointment booking, medical services or contract-related issues.

Assist the doctors -related issues.

Compliance

Ensure full compliance on any regulatory and legal requirements, e.g. occupational safety & health, clinical wastage disposal and operation etc.

Medical Contract Scheme

Follow the administrative procedures of the corporate medical schemes to provide medical service, treatment as agreed and ensure the accurate communication and alignment.

Others

Any related assignment as assigned by CIC

Requirements

HKDSE / HKCEE or above

Good PC knowledge.

Minimum 1-2 year relevant experience in providing duties for medical clinics. (Candidates with more experience will be considered as Senior Clinic Officer)

Demonstrate effective communications skills, especially Chinese & English.

Teamplayer.

Previous experience in informal & formal HCA educational forum. Be able to work overtime as may be required.

Initiative to upgrade skill and knowledge to cope with daily operations.

Demonstrate ability to work indepently, especially in clinical skills.

Act in a professional manner in all clinical dealings with other staff in the centre & the public.

We offer attractive remuneration and fringe benefits.

About Quality HealthCare Medical Services Limited 卓健醫 (QHMS), became part of Bupa, an international healthcare group in October 2013. With roots tracing back to 1868, QHMS serves the community through a network of over 1,500 provider service points in the city, including over 100 self-owned multi-specialty medical centres and affiliated clinics offering Western Medicine, Traditional Chinese Medicine, Diagnostics & Imaging, Dental, Physiotherapy, Mental Health & Wellness services. QHMS is one of the largest providers of healthcare services to corporates in Hong Kong. QHMS endeavors to enhance the quality of our professional services continuously to satisfy the needs of customers and patients.

About Quality HealthCare Medical Services Limited 卓健醫 (QHMS), became part of Bupa, an international healthcare group in October 2013. With roots tracing back to 1868, QHMS serves the community through a network of over 1,500 provider service points in the city, including over 100 self-owned multi-specialty medical centres and affiliated clinics offering Western Medicine, Traditional Chinese Medicine, Diagnostics & Imaging, Dental, Physiotherapy, Mental Health & Wellness services. QHMS is one of the largest providers of healthcare services to corporates in Hong Kong. QHMS endeavors to enhance the quality of our professional services continuously to satisfy the needs of customers and patients.