Senior / Clinic Officer (觀塘/將軍澳)

Quality HealthCare Medical Services Ltd; Hong Kong; On-site; HKD 167,000 - 234,000; Full time

Job summary

Quality HealthCare Medical Services Limited 卓健醫 (QHMS) in Hong Kong seeks a Clinic Officer to maintain facilities, support medical services, and handle patient admissions with bilingual communication. The role involves medical records, appointment bookings, patient education on medications, and contract compliance.

Ideal candidates have HKDSE or above, at least 1–2 years in a medical clinic setting, strong PC skills, and the ability to work overtime when required.

Qualifications

• HKDSE / HKCEE or above.
• Good PC knowledge.
• Minimum 1-2 year relevant experience in providing duties for medical clinics. (Candidates with more experience will be considered as Senior Clinic Officer)
• Demonstrate effective communications skills, especially Chinese & English.
• Teamplayer.
• Be able to work overtime as may be required.
• Initiative to upgrade skill and knowledge to cope with daily operations.
• Demonstrate ability to work indepently, especially in clinical skills.
• Act in a professional manner in all clinical dealings with other staff in the centre & the public.

Responsibilities

• Maintain and upkeep the facilities according to demand and expectation
• Deliver services to meet Company's service standards
• Handle of patients' medical records and filing accordingly
• Help the booking of medical appointment and registration of patients
• Explain the dosage of medicine to the clients in need
• Obtain approval as contract indicated
• Manage patient expectation. Assist in handling complaints and improvement plan
• Carry out clinical duties such as blood-taking, ECG, physical check up formalities
• Assist the doctors
• Answer patient's inquiry on appointment booking, medical services or contract-related issues.
• Assist the doctors -related issues.
• Ensure full compliance on any regulatory and legal requirements, e.g. occupational safety & health, clinical wastage disposal and operation etc.
• Follow the administrative procedures of the corporate medical schemes to provide medical service, treatment as agreed and ensure the accurate communication and alignment.
• Any related assignment as assigned by CIC

Skills

Communication skills

Bilingual Chinese & English

Team player

Education

HKDSE / HKCEE or above

Tools

PC knowledge

Job description

Report to the Centre IC to maintain and upkeep the facilities according to demand and expectation

Deliver services to meet Company's service standards

Handle of patients' medical records and filing accordingly

Help the booking of medical appointment and registration of patients

Explain the dosage of medicine to the clients in need

Obtain approval as contract indicated

Manage patient expectation. Assist in handling complaints and improvement plan

Clinical

Carry out clinical duties such as blood-taking, ECG, physical check up formalities

Assist the doctors

Answer patient's inquiry on appointment booking, medical services or contract-related issues.

Assist the doctors -related issues.

Compliance

Ensure full compliance on any regulatory and legal requirements, e.g. occupational safety & health, clinical wastage disposal and operation etc.

Medical Contract Scheme

Follow the administrative procedures of the corporate medical schemes to provide medical service, treatment as agreed and ensure the accurate communication and alignment.

Others

Any related assignment as assigned by CIC

Requirements

HKDSE / HKCEE or above

Good PC knowledge.

Minimum 1-2 year relevant experience in providing duties for medical clinics. (Candidates with more experience will be considered as Senior Clinic Officer)

Demonstrate effective communications skills, especially Chinese & English.

Teamplayer.

Previous experience in informal & formal HCA educational forum. Be able to work overtime as may be required.

Initiative to upgrade skill and knowledge to cope with daily operations.

Demonstrate ability to work indepently, especially in clinical skills.

Act in a professional manner in all clinical dealings with other staff in the centre & the public.

About Quality HealthCare Medical Services Limited 卓健醫 (QHMS), became part of Bupa, an international healthcare group in October 2013. With roots tracing back to 1868, QHMS serves the community through a network of over 1,500 provider service points in the city, including over 100 self-owned multi-specialty medical centres and affiliated clinics offering Western Medicine, Traditional Chinese Medicine, Diagnostics & Imaging, Dental, Physiotherapy, Mental Health & Wellness services. QHMS is one of the largest providers of healthcare services to corporates in Hong Kong. QHMS endeavors to enhance the quality of our professional services continuously to satisfy the needs of customers and patients.

About Quality HealthCare Medical Services Limited 卓健醫 (QHMS), became part of Bupa, an international healthcare group in October 2013. With roots tracing back to 1868, QHMS serves the community through a network of over 1,500 provider service points in the city, including over 100 self-owned multi-specialty medical centres and affiliated clinics offering Western Medicine, Traditional Chinese Medicine, Diagnostics & Imaging, Dental, Physiotherapy, Mental Health & Wellness services. QHMS is one of the largest providers of healthcare services to corporates in Hong Kong. QHMS endeavors to enhance the quality of our professional services continuously to satisfy the needs of customers and patients.