Senior Catering Operations Leader – Racecourse & Events

The Hong Kong Jockey Club; Hong Kong; Presencial; HKD 1.500.000 - 1.900.000; Jornada completa

Descripción de la vacante

The Hong Kong Jockey Club is seeking an experienced Hospitality Operations Leader to oversee Stewards’ and Members’ outlets at raceday and non-raceday events. You will drive service excellence, workforce planning, and cost control while guiding strategy across Happy Valley and Sha Tin Racecourses.

Lead cross-functional teams, develop menus and promotions, and ensure HACCP/ISO 22000 compliance. Fluency in English and Cantonese is required; Mandarin is a plus.

Formación

• Hold a Higher Diploma or Bachelor’s Degree in Hospitality Management from a recognised hospitality institution.
• A minimum of 15 years’ managerial experience in hospitality operations within a large-scale catering or multi-outlet environment.
• Demonstrate strong knowledge of food and beverage operations management, including service excellence, operational efficiency, and cost control.
• Exhibit proven project management capabilities, with experience in planning, executing, and delivering operational initiatives.
• Manage high-volume catering operations and premium dining establishments simultaneously across a diverse portfolio of restaurants and outlets while maintaining service and quality standards.
• Utilise hospitality technology systems effectively, including catering, point-of-sale, and inventory/stock management systems.
• Fluency in both written and spoken English and Cantonese.
• Proficiency in Mandarin will be an advantage.

Responsabilidades

• Lead and oversee the operations of Stewards’ and Members’ outlets for raceday and non-raceday functions, ensuring exceptional service delivery and customer satisfaction.
• Drive revenue growth and optimise profitability for Happy Valley and Sha Tin Racecourses within approved budgets.
• Develop and execute marketing and product strategies aligned with the Club’s Vision and Membership Value Proposition.
• Support racecourse development initiatives and strategic projects by providing input on catering concepts and venue enhancements.
• Ensure compliance with Club policies, procedures, and operational standards through regular inspections and audits.
• Oversee HACCP and ISO 22000 food safety systems and ensure successful certification audits.
• Manage financial performance and cost control within areas of responsibility and partner with Procurement for sourcing.
• Lead talent management initiatives including workforce planning, recruitment, performance management, and development.
• Ensure a safe and compliant operating environment by enforcing safety regulations and coordinating training.

Conocimientos

Food & beverage operations

Cost control

Project management

Staff training & development

Leadership

English & Cantonese fluency

Mandarin (advantage)

Educación

Higher Diploma or Bachelor's Degree in Hospitality Management

Herramientas

POS systems

Inventory management software

Catering management software

Descripción del empleo

The Hong Kong Jockey Club is seeking an experienced Hospitality Operations Leader to oversee Stewards’ and Members’ outlets at raceday and non-raceday events. You will drive service excellence, workforce planning, and cost control while guiding strategy across Happy Valley and Sha Tin Racecourses.

Lead cross-functional teams, develop menus and promotions, and ensure HACCP/ISO 22000 compliance. Fluency in English and Cantonese is required; Mandarin is a plus.