Deputy General Manager, Racecourse Catering Operations

The Hong Kong Jockey Club; Hong Kong; Sur place; HKD 1 500 000 - 1 900 000; Plein temps

Résumé du poste

The Hong Kong Jockey Club is seeking an experienced Hospitality Operations Leader to oversee Stewards’ and Members’ outlets at raceday and non-raceday events. You will drive service excellence, workforce planning, and cost control while guiding strategy across Happy Valley and Sha Tin Racecourses.

Lead cross-functional teams, develop menus and promotions, and ensure HACCP/ISO 22000 compliance. Fluency in English and Cantonese is required; Mandarin is a plus.

Qualifications

• Hold a Higher Diploma or Bachelor’s Degree in Hospitality Management from a recognised hospitality institution.
• A minimum of 15 years’ managerial experience in hospitality operations within a large-scale catering or multi-outlet environment.
• Demonstrate strong knowledge of food and beverage operations management, including service excellence, operational efficiency, and cost control.
• Exhibit proven project management capabilities, with experience in planning, executing, and delivering operational initiatives.
• Manage high-volume catering operations and premium dining establishments simultaneously across a diverse portfolio of restaurants and outlets while maintaining service and quality standards.
• Utilise hospitality technology systems effectively, including catering, point-of-sale, and inventory/stock management systems.
• Fluency in both written and spoken English and Cantonese.
• Proficiency in Mandarin will be an advantage.

Responsabilités

• Lead and oversee the operations of Stewards’ and Members’ outlets for raceday and non-raceday functions, ensuring exceptional service delivery and customer satisfaction.
• Drive revenue growth and optimise profitability for Happy Valley and Sha Tin Racecourses within approved budgets.
• Develop and execute marketing and product strategies aligned with the Club’s Vision and Membership Value Proposition.
• Support racecourse development initiatives and strategic projects by providing input on catering concepts and venue enhancements.
• Ensure compliance with Club policies, procedures, and operational standards through regular inspections and audits.
• Oversee HACCP and ISO 22000 food safety systems and ensure successful certification audits.
• Manage financial performance and cost control within areas of responsibility and partner with Procurement for sourcing.
• Lead talent management initiatives including workforce planning, recruitment, performance management, and development.
• Ensure a safe and compliant operating environment by enforcing safety regulations and coordinating training.

Connaissances

Food & beverage operations

Cost control

Project management

Staff training & development

Leadership

English & Cantonese fluency

Mandarin (advantage)

Formation

Higher Diploma or Bachelor's Degree in Hospitality Management

Outils

POS systems

Inventory management software

Catering management software

Description du poste

Job Description

Founded in 1884, The Hong Kong Jockey Club (“the Club”) is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the HKSAR Government in combatting illegal gambling.

The Division - Membership & Customer Excellence (MCE)

The Membership and Customer Excellence (MCE) Division is responsible for delivering world-class experiences and deepening engagement across all customer segments. The team oversees operations of clubhouses, racecourses, and Off-Course Betting Branches (OCBBs), while enhancing member and owner value propositions and promoting interest in horse ownership and equestrian sports. It leads the Club’s customer experience strategy across digital and physical touchpoints, ensuring consistency, agility, and excellence. The Division also manages data strategy and governance to build a unified view of customers, enabling more personalised and impactful interactions.

The Job

• Lead and oversee the operations of Stewards’ and Members’ outlets for raceday and non-raceday functions, ensuring exceptional service delivery and customer satisfaction. Drive operational efficiency through effective workforce planning, equitable workload allocation, performance management, staff training and development, and the resolution of escalated Member and public concerns.
• Drive revenue growth and optimise profitability for Happy Valley and Sha Tin Racecourses within approved budgets. Develop and execute marketing and product strategies aligned with the Club’s Vision and Membership Value Proposition, including menu development, promotional campaigns, takeaway and festive offerings, venue programming, events, and service enhancements in collaboration with Strategic Establishments.
• Support racecourse development initiatives and strategic projects by providing input on catering concepts, venue enhancements, CAPEX planning, and member experience improvements. Collaborate with cross-functional teams and business stakeholders to ensure catering operations support the Club’s long-term racing revitalization objectives.
• Ensure compliance with Club policies, procedures, and operational standards through regular inspections of food and beverage quality, service delivery, cleanliness, and workplace safety across raceday and non-raceday operations. Monitor adherence to statutory requirements and internal audit standards, ensuring timely resolution of any compliance gaps.
• Oversee the implementation and maintenance of HACCP and ISO 22000 food safety systems, ensuring successful certification audits, regulatory compliance, and adherence to all food safety and licensing requirements.
• Manage financial performance and cost control within areas of responsibility by monitoring expenditure against approved budgets, analysing financial variances, implementing corrective actions, and partnering with Procurement to source high-quality food, beverage, furniture, fixtures, and equipment at optimal value.
• Lead talent management initiatives, including workforce planning, recruitment recommendations, performance management, succession planning, and capability development. Foster a culture of continuous learning, employee engagement, and leadership development.
• Ensure a safe and compliant operating environment for Members, guests, and employees by enforcing safety regulations, monitoring licensing requirements, coordinating safety training programmes, conducting regular facility inspections, and engaging key stakeholders on health, safety, and risk management matters.

About You

• Hold a Higher Diploma or Bachelor’s Degree in Hospitality Management from a recognised hospitality institution.
• A minimum of 15 years’ managerial experience in hospitality operations within a large-scale catering or multi-outlet environment.
• Demonstrate strong knowledge of food and beverage operations management, including service excellence, operational efficiency, and cost control.
• Exhibit proven project management capabilities, with experience in planning, executing, and delivering operational initiatives.
• Manage high-volume catering operations and premium dining establishments simultaneously across a diverse portfolio of restaurants and outlets while maintaining service and quality standards.
• Utilise hospitality technology systems effectively, including catering, point-of-sale, and inventory/stock management systems.
• Fluency in both written and spoken English and Cantonese.
• Proficiency in Mandarin will be an advantage.

We offer competitive salary and benefits packages, dynamic working environment and development opportunities.

Equal Opportunity and Inclusive Hiring

We are an equal opportunity employer and strive to create an inclusive workplace for all. Applicants from diverse backgrounds are welcomed to apply. If you have any special needs or require accommodations during the interview process, please e-mail us via [e-mail]. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and job applicants relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.