Branch Operations Supervisor (Customer Service Focus)

Nanyang Commercial Bank Ltd.; Hong Kong; On-site; HKD 201,000 - 279,000; Full time

Job summary

Nanyang Commercial Bank Ltd. in Hong Kong is seeking a diligent banking professional for a full-time branch role.

You will supervise counter services, ensure day-to-day operations run smoothly with a focus on high-quality customer service, and maintain compliance with bank rules and regulatory guidelines. The position requires a degree and relevant banking experience, with HKSI/IIQE qualifications preferred.

Qualifications

• Bachelor’s degree in Business Administration or related disciplines.
• At least 1 year of experience in banking.
• A team player with good communication skills and risk awareness.
• Passed HKSI 1, 7, 8 or equivalent & IIQE Paper 1, 2, 3 & 5 and MPF Intermediaries Examination preferred.
• Proficiency in written and spoken English, Chinese and Putonghua.

Responsibilities

• Supervise the counter services to ensure smooth and efficient day-to-day operations with emphasis on high quality customer services.
• Ensure the branch is operated in accordance with the rules, guidelines, procedures and ordinances of the Bank and regulatory bodies.

Skills

Team player

Communication skills

Risk awareness

Languages: English/Chinese/Putonghua

Education

Bachelor’s degree in Business Administration or related disciplines

Job description

Nanyang Commercial Bank Ltd. in Hong Kong is seeking a diligent banking professional for a full-time branch role.

You will supervise counter services, ensure day-to-day operations run smoothly with a focus on high-quality customer service, and maintain compliance with bank rules and regulatory guidelines. The position requires a degree and relevant banking experience, with HKSI/IIQE qualifications preferred.