Senior Branch Operations & Client Services Manager (HK)

Bangkok Bank Public Co Ltd; Hong Kong; On-site; HKD 700,000 - 1,000,000; Full time

Job summary

Bangkok Bank Public Co Ltd is seeking a high-caliber candidate to join our Hong Kong Branch. The role centers on leading branch staff and delivering excellent service to our high net worth clients.

The successful candidate will oversee critical operations including account opening, remittance, and cash management, while ensuring compliance with policies and regulations. The ideal candidate holds a degree in business, with 8 years in banking and at least 5 years in related account opening,

Qualifications

• Bachelor's degree or above in Business Administration or related discipline.
• Proven experience in banking operations with strong KYC and remittance knowledge.
• Excellent interpersonal and communication skills with service mindset.

Responsibilities

• Lead and manage branch staff to achieve business goals.
• Oversee operations: account opening, maintenance, remittance, cash management.
• Resolve complex problems requiring policy and process interpretation.
• Serve high net-worth clients with end-to-end after-sales service.
• Supervise teams, coaching, performance reviews, and daily tasks.

Skills

Leadership

Team Management

Customer Service

KYC

Regulatory Compliance

Education

Bachelor's degree in Business Administration or related discipline

Tools

KYC Software

Remittance Systems

Job description

Bangkok Bank Public Co Ltd is seeking a high-caliber candidate to join our Hong Kong Branch. The role centers on leading branch staff and delivering excellent service to our high net worth clients.

The successful candidate will oversee critical operations including account opening, remittance, and cash management, while ensuring compliance with policies and regulations. The ideal candidate holds a degree in business, with 8 years in banking and at least 5 years in related account opening,