Customer Services Manager

Bangkok Bank Public Co Ltd; Hong Kong; On-site; HKD 700,000 - 1,000,000; Full time

Job summary

Bangkok Bank Public Co Ltd is seeking a high-caliber candidate to join our Hong Kong Branch. The role centers on leading branch staff and delivering excellent service to our high net worth clients.

The successful candidate will oversee critical operations including account opening, remittance, and cash management, while ensuring compliance with policies and regulations. The ideal candidate holds a degree in business, with 8 years in banking and at least 5 years in related account opening,

Qualifications

• Bachelor's degree or above in Business Administration or related discipline.
• Proven experience in banking operations with strong KYC and remittance knowledge.
• Excellent interpersonal and communication skills with service mindset.

Responsibilities

• Lead and manage branch staff to achieve business goals.
• Oversee operations: account opening, maintenance, remittance, cash management.
• Resolve complex problems requiring policy and process interpretation.
• Serve high net-worth clients with end-to-end after-sales service.
• Supervise teams, coaching, performance reviews, and daily tasks.

Skills

Leadership

Team Management

Customer Service

KYC

Regulatory Compliance

Education

Bachelor's degree in Business Administration or related discipline

Tools

KYC Software

Remittance Systems

Job description

Established in 1944, Bangkok Bank is one of the largest regional banks in Southeast Asia. We are a leading bank in Thailand and a market leader in corporate and business banking serving large corporations and multinationals across a wide range of industries.

Our international network includes more than 200 overseas branches in 14 economies - Cambodia, China, Hong Kong, Indonesia, Japan, Laos, Malaysia, Myanmar, the Philippines, Singapore, Taiwan, the United Kingdom, the United States and Vietnam. We are the only Thai bank with a substantial presence in China, through our wholly-owned subsidiary Bangkok Bank (China). We provide customers with financial and business advice and work with them as a trusted partner to create value for their business.

We are now seeking a high caliber candidate to join our Hong Kong Branch.

Responsibilities:

• Lead and manage branch staff to achieve business management goals
• Responsible for the operation activities including but not limited to account opening and maintenance, conduct KYC, remittance, cash management etc.
• Day-to-day focus is on resolution of complex problems or transactions, where expertise is required to interpret against policies, guidelines or process
• Serve as a dedicated customer point to deliver quality end to end after-sales services to bank's high net worth customers
• Full supervisory responsibility of a team, including management of people, performance evaluation, staff coaching and the direction of daily tasks and responsibilities
• Ensure compliance of the bank's policies and regulatory requirements
• Provide support in ad hoc assignment as and when required

Requirements:

• Degree holder or above in Business Administration or a related discipline
• At least 8 years of solid experience in banking industry, of which 5 years of the above relating to account opening and maintenance, remittance, cash management
• Previous experience in management role or multi banking operations functions is an advantage
• Experience and good in leading operational processes or team management
• Excellent interpersonal and communication skills with service mind
• Excellent analytical and numerical skills
• Good command of both English and Chinese

We offer excellent career prospects to the right candidate. Salary will be commensurate with qualifications and experience.