Senior AV/VC Technician – Live Events & Support

Pathos Consultancy Limited; Hong Kong; Presencial; HKD 240.000 - 420.000; Jornada completa

Descripción de la vacante

Pathos Consultancy Limited seeks an AV/VC Support Specialist to set up, configure, test, and provide technical support across meeting rooms and VC spaces. You will troubleshoot hardware, software, connectivity, audio, video, and control-system issues and manage L1/L2 incidents end to end with clear communication to users.

Investigate faults, propose corrective actions, provide in-room and event support, and support ongoing maintenance and upgrades. Fluency in Cantonese and English is required.

Formación

• Proven experience in AV/VC or technical support in corporate/enterprise environments.
• Broad knowledge of AV and video-conferencing systems, including displays, cameras, microphones, speakers, codecs, control panels, wireless tools.
• Troubleshooting across audio, video, network connectivity, signal flow, and hardware/software integration.
• Ability to work independently and stay calm under pressure during live meetings or critical incidents.
• Fluency in Cantonese and English.

Responsabilidades

• Set up, configure, test, and provide technical support for AV and VC systems in meeting rooms and VC spaces.
• Deliver advanced fault-finding, diagnostics, and troubleshooting for hardware, software, connectivity, audio, video, and control-system issues.
• Manage L1/L2 incidents end to end, including investigation, resolution, escalation, and clear communication with users and stakeholders.
• Investigate video- and audio-conferencing faults, identify root causes, recommend corrective actions, and help prevent recurring issues.
• Provide in-room and event support for presentations, multimedia meetings, executive sessions, and longer-duration meetings as required.
• Conduct proactive room health checks and preventive maintenance in line with SOPs.
• Support the AVNOC's due-diligence programme by assessing room conditions, producing reports, and recommending upgrades or remedial work.
• Assist with software upgrades, firmware updates, configuration changes, and equipment lifecycle activities.
• Work with Project Managers to support delivery of AV/VC projects, including testing, commissioning, handover, and post-implementation support.
• Advise clients and end users on AV/VC best practices, room usage, and effective meeting technology.

Conocimientos

AV/VC systems knowledge

Troubleshooting

Customer service

Documentation

Independent worker

Calm under pressure

Communication with users

Herramientas

Microsoft Teams

Zoom

Webex

SIP-based VC systems

Descripción del empleo

Pathos Consultancy Limited seeks an AV/VC Support Specialist to set up, configure, test, and provide technical support across meeting rooms and VC spaces. You will troubleshoot hardware, software, connectivity, audio, video, and control-system issues and manage L1/L2 incidents end to end with clear communication to users.

Investigate faults, propose corrective actions, provide in-room and event support, and support ongoing maintenance and upgrades. Fluency in Cantonese and English is required.