Senior AV Event Technician – L1 / L2 | MNC

Pathos Consultancy Limited; Hong Kong; Presencial; HKD 240.000 - 420.000; Jornada completa

Descripción de la vacante

Pathos Consultancy Limited seeks an AV/VC Support Specialist to set up, configure, test, and provide technical support across meeting rooms and VC spaces. You will troubleshoot hardware, software, connectivity, audio, video, and control-system issues and manage L1/L2 incidents end to end with clear communication to users.

Investigate faults, propose corrective actions, provide in-room and event support, and support ongoing maintenance and upgrades. Fluency in Cantonese and English is required.

Formación

• Proven experience in AV/VC or technical support in corporate/enterprise environments.
• Broad knowledge of AV and video-conferencing systems, including displays, cameras, microphones, speakers, codecs, control panels, wireless tools.
• Troubleshooting across audio, video, network connectivity, signal flow, and hardware/software integration.
• Ability to work independently and stay calm under pressure during live meetings or critical incidents.
• Fluency in Cantonese and English.

Responsabilidades

• Set up, configure, test, and provide technical support for AV and VC systems in meeting rooms and VC spaces.
• Deliver advanced fault-finding, diagnostics, and troubleshooting for hardware, software, connectivity, audio, video, and control-system issues.
• Manage L1/L2 incidents end to end, including investigation, resolution, escalation, and clear communication with users and stakeholders.
• Investigate video- and audio-conferencing faults, identify root causes, recommend corrective actions, and help prevent recurring issues.
• Provide in-room and event support for presentations, multimedia meetings, executive sessions, and longer-duration meetings as required.
• Conduct proactive room health checks and preventive maintenance in line with SOPs.
• Support the AVNOC's due-diligence programme by assessing room conditions, producing reports, and recommending upgrades or remedial work.
• Assist with software upgrades, firmware updates, configuration changes, and equipment lifecycle activities.
• Work with Project Managers to support delivery of AV/VC projects, including testing, commissioning, handover, and post-implementation support.
• Advise clients and end users on AV/VC best practices, room usage, and effective meeting technology.

Conocimientos

AV/VC systems knowledge

Troubleshooting

Customer service

Documentation

Independent worker

Calm under pressure

Communication with users

Herramientas

Microsoft Teams

Zoom

Webex

SIP-based VC systems

Descripción del empleo

Set up, configure, test, and provide technical support for AV and VC systems across all meeting rooms and VC-equipped spaces. Deliver advanced fault-finding, diagnostics, and troubleshooting for hardware, software, connectivity, audio, video, and control-system issues. Manage L1/L2 incidents end to end, including investigation, resolution, escalation where required, and clear communication with users and stakeholders.

Key responsibilities

Set up, configure, test, and provide technical support for AV and VC systems across all meeting rooms and VC-equipped spaces

Deliver advanced fault-finding, diagnostics, and troubleshooting for hardware, software, connectivity, audio, video, and control-system issues

Manage L1/L2 incidents end to end, including investigation, resolution, escalation where required, and clear communication with users and stakeholders

Investigate video- and audio-conferencing faults, identify root causes, recommend corrective actions, and help prevent recurring issues

Provide in-room and event support for presentations, multimedia meetings, executive sessions, and longer-duration meetings as required

Conduct proactive room health checks and preventive maintenance in line with standard operating procedures (SOPs)

Support the AVNOC's due-diligence programme by assessing room conditions, producing reports, and recommending upgrades, improvements, or remedial work

Assist with software upgrades, firmware updates, configuration changes, and equipment lifecycle activities

Work with Project Managers to support the successful delivery of AV/VC projects, including testing, commissioning, handover, and post-implementation support

Advise clients and end users on AV/VC best practices, room usage, and effective meeting technology

About you

Proven experience in an AV, VC, multimedia, or technical support role, ideally within a corporate, managed-service, or enterprise environment

Strong practical knowledge of a broad range of AV and video-conferencing systems, including displays, cameras, microphones, speakers, codecs, control panels, wireless presentation tools, and room-control systems

Experience supporting common conferencing and collaboration platforms, such as Microsoft Teams, Zoom, Webex, and/or SIP-based VC systems

Solid troubleshooting ability across audio, video, network connectivity, signal flow, and hardware/software integration

Ability to work independently, prioritise effectively, and remain calm under pressure during live meetings or critical incidents

Strong customer-service focus, with a confident, credible, and professional communication style

Ability to produce clear documentation, incident reports, room-condition reports, and recommendations for improvement

Fluency in both Cantonese and English