Senior AV & VC Technician - Events Specialist

Kinly; Hong Kong; On-site; HKD 250,000 - 380,000; Full time

Job summary

Kinly, a leading AV and unified communications solutions provider, seeks an AV Events Technician to support meeting rooms across client estates. The role involves AV/VC set-up, proactive health checks, and fault resolution, working with the AVNOC team to ensure service continuity and successful project delivery.

You will collaborate with Project Managers, provide training to new starters, and advise clients on best-practice in audiovisual setups.

Qualifications

• Proven experience in a similar AV/VC role.
• Strong capability with a broad variety of AV & VC systems.
• Confident and credible communicator.
• Fluency in both Cantonese and English.

Responsibilities

• Provide AV and VC set-up and technical support across all meeting rooms and VC equipped rooms
• Advanced fault finding and troubleshooting
• Support Project Managers in the successful delivery of projects
• Assist the AVNOC with delivery of a due diligence program providing reporting on room conditions and recommending upgrades and improvements
• Carry out proactive health checks in accordance with SOP
• Service continuity support including preparation for restoration of service from Power Downs, Black Building Exercises and other planned or unplanned Business Continuity Management activities
• Assist with software upgrades
• Assist with support for video/audio conferencing problems - Investigate faults and recommend further actions to rectify
• Ensure all multi-media / presentation rooms are maintained in good working order
• Presentation / multi-media meeting room support, including duration support
• Assist, where possible, with IT-related enquiries during supports. Escalate issues if required.
• Advise clients on best practice
• Assist with training of new starters and freelancers

Skills

AV & VC systems

Communication

Bilingual (Cantonese & English)

Job description

Kinly, a leading AV and unified communications solutions provider, seeks an AV Events Technician to support meeting rooms across client estates. The role involves AV/VC set-up, proactive health checks, and fault resolution, working with the AVNOC team to ensure service continuity and successful project delivery.

You will collaborate with Project Managers, provide training to new starters, and advise clients on best-practice in audiovisual setups.