Senior Auto Service Advisor – HK Aftersales

British Motors Limited; Hong Kong; On-site; HKD 167,000 - 279,000; Full time

Benefits offered by this job

Year End Double Pay

Discretionary Bonus

Monthly Incentive

10 Days Annual Leave

17 days Public Holidays

Overtime Paid

Medical Insurance (including dependens

Job summary

Inchcape Greater China, part of Inchcape’s global network, is seeking a Senior Service Advisor or Service Advisor in Hong Kong to join the Jaguar Land Rover Aftersales team. You will collaborate with a dynamic, diverse team to deliver exceptional service and repairs, bringing your expertise and passion for quality to drive your career forward.

You will provide professional advice, cost quotations and high-quality customer service for vehicle service, repairs and maintenance; inform technicians

Qualifications

• Higher Diploma or above
• 2-3 years of customer service experience; candidates with experience in the automotive industry will be given priority.
• Good communication skills and a strong customer services mindset
• Proficient in Cantonese, English and Mandarin
• Holders of Driving Licenses No.1 & 2 will be given priority

Responsibilities

• Provide professional advice, cost quotation and quality customer services to customers regarding vehicle service, repairs and maintenance.
• Provide technician with information about the vehicle that needs to be inspected.
• Establish good customer relationships and a strong brand image through excellent services.

Skills

Customer service

Communication skills

Multilingual (Cantonese/English/Mandar

Education

Higher Diploma or above

Job description

Inchcape Greater China, part of Inchcape’s global network, is seeking a Senior Service Advisor or Service Advisor in Hong Kong to join the Jaguar Land Rover Aftersales team. You will collaborate with a dynamic, diverse team to deliver exceptional service and repairs, bringing your expertise and passion for quality to drive your career forward.

You will provide professional advice, cost quotations and high-quality customer service for vehicle service, repairs and maintenance; inform technicians