Bilingual Auto Service Advisor (HK)

Inchcape; Hong Kong; On-site; HKD 201,000 - 290,000; Full time

Benefits offered by this job

Year End Double Pay

Discretionary Bonus

Monthly Incentive

10 Days Annual Leave

17 Public Holidays

Overtime Paid

Medical Insurance (including dependets

Job summary

Inchcape Greater China is seeking a Service Advisor in Hong Kong (Aberdeen) to deliver professional vehicle service experiences, quote costs, and coordinate with technicians to ensure quality repairs while building strong customer relationships and a trusted brand image.

The role requires a Higher Diploma or above, 2-3 years of customer service experience, and fluency in Cantonese, English and Mandarin. Driving licenses No.1 & 2 are advantageous; join a supportive Inchcape team in Greater China.

Qualifications

• Higher Diploma or above.
• 2-3 years of customer service experience; automotive industry background preferred.
• Good communication and strong customer service mindset.
• Proficient in Cantonese, English and Mandarin.
• Driving Licenses No.1 & 2 will be given priority.

Responsibilities

• Provide professional advice, cost quotation and quality customer services regarding vehicle service, repairs and maintenance.
• Provide technician with information about the vehicle that needs to be inspected.
• Establish good customer relationships and a strong brand image through excellent services.

Skills

Customer service

Communication skills

Multilingual

Driving license

Education

Higher Diploma

Job description

Inchcape Greater China is seeking a Service Advisor in Hong Kong (Aberdeen) to deliver professional vehicle service experiences, quote costs, and coordinate with technicians to ensure quality repairs while building strong customer relationships and a trusted brand image.

The role requires a Higher Diploma or above, 2-3 years of customer service experience, and fluency in Cantonese, English and Mandarin. Driving licenses No.1 & 2 are advantageous; join a supportive Inchcape team in Greater China.