Automotive Service Advisor - Customer Care & Quotes

Harmony New Energy Auto Service (Hong Kong) Limited; Sha Tin; On-site; HKD 167,000 - 212,000; Full time

Job summary

Harmony New Energy Auto Service (Hong Kong) Limited is seeking a customer service professional in Hong Kong to provide maintenance advice, quotations and high-quality service. You will coordinate with customers and internal teams to ensure timely handling of all service requests and respond to enquiries in a professional manner to enhance the customer experience.

The ideal candidate holds a Diploma or above, has 2+ years in customer service (preferably auto), and possesses excellent

Qualifications

• Diploma or above in any disciplines.
• 2+ years of experience in customer service, preferably in automotive industry.
• Customer-oriented with excellent communication and interpersonal skills.
• Proactive, attentive to details and pleasant personality.
• Proficient in Microsoft Office.

Responsibilities

• Provide professional maintenance advice, quotation and quality customer services.
• Coordinate with customers and internal parties to ensure all service requests are attended efficiently.
• Handle customer enquiries in a professional manner to ensure the customer experience.

Skills

Customer service

Communication

Interpersonal skills

Microsoft Office

Education

Diploma or above in any discipline

Tools

Microsoft Office

Job description

Harmony New Energy Auto Service (Hong Kong) Limited is seeking a customer service professional in Hong Kong to provide maintenance advice, quotations and high-quality service. You will coordinate with customers and internal teams to ensure timely handling of all service requests and respond to enquiries in a professional manner to enhance the customer experience.

The ideal candidate holds a Diploma or above, has 2+ years in customer service (preferably auto), and possesses excellent