Senior AI Operations & Workflow Lead

Crypto.com; Hong Kong; On-site; HKD 480,000 - 720,000; Full time

Job summary

Crypto.com is seeking a Senior Business Operations Associate to operate an AI-native operating environment across people, AI agents, and cross-functional teams. This high-ownership role blends business judgment with technical fluency to produce reliable production workflows and real-time alignment.

You will own end-to-end processes, coordinate across Engineering, Product, Operations, Compliance, and Marketing, and establish clear ownership, escalation paths, and quality standards for AI-driven

Qualifications

• 4+ years in business operations, product operations, strategy, or related role.
• Ability to drive cross-functional initiatives with strong problem-solving.
• Technical literacy to work with AI agents, prompts, workflows, APIs, and automation.

Responsibilities

• Real-time alignment across business teams and stakeholders.
• Translate priorities into clear workflows, owners, decision points, and next actions.
• Identify bottlenecks, unclear handoffs, conflicting priorities, and gaps in execution.
• Maintain visibility across fast-moving initiatives and ensure critical work continues to move forward.
• Stay informed about market, product, and digital-asset developments that may affect internal priorities.
• Partner with Engineering to identify where AI-agent capabilities can improve workflows.
• Help translate business requirements into agent prompts, workflow logic, operating procedures, and quality criteria.
• Support deployment of AI-agent capabilities into reliable production processes.
• Test and refine AI-heavy workflows, including edge cases, failure modes, escalation rules, and human handoffs.
• Build practical feedback loops between business users, AI agents, and Engineering.
• Own quality standards for AI-assisted and AI-driven internal processes.
• Ensure workflows have clear inputs/outputs/ownership/approval points/escalation paths.
• Monitor process performance and identify when an agent or workflow requires human intervention.
• Investigate execution failures, incomplete handoffs, inconsistent outputs, and operational gaps.
• Drive issues to resolution and ensure lessons learned are incorporated into relevant workflow or SOP.
• Work across Corporate Development, Product, Engineering, Compliance, Legal, Marketing, Customer Support, and other teams.
• Coordinate complex initiatives with multiple dependencies and changing deadlines.
• Prepare concise updates, decision summaries, operating trackers, and escalation notes.
• Support internal launches, process changes, and other high-priority initiatives.
• Act as the connective layer between business stakeholders and technical teams.
• Provide reliable coverage for urgent internal issues when required.

Skills

Cross-functional initiatives

Strong business judgement

Technical literacy

Clear communication

Ambiguity management

Tools

AI agents

APIs

Automation

Job description

Crypto.com is seeking a Senior Business Operations Associate to operate an AI-native operating environment across people, AI agents, and cross-functional teams. This high-ownership role blends business judgment with technical fluency to produce reliable production workflows and real-time alignment.

You will own end-to-end processes, coordinate across Engineering, Product, Operations, Compliance, and Marketing, and establish clear ownership, escalation paths, and quality standards for AI-driven