AI-Driven Operations Leader

Crypto.com; Hong Kong; On-site; HKD 900,000 - 1,200,000; Full time

Job summary

Lever, Inc. is seeking a Senior Business Operations Associate to manage an AI-native operating environment across people, AI agents, and cross-functional teams.

You will turn AI-agent capabilities into reliable production workflows, keep teams aligned in real time, and ensure ownership, quality standards, handoffs, and escalation paths for AI-heavy processes. The role sits at the intersection of business operations, product operations, technology, and digital assets.

Qualifications

• 4+ years of experience in business operations, product operations, strategy, or related roles.
• Strong business judgement and practical problem-solving skills.
• Technical literacy to work with Engineering on AI agents, prompts, workflows, APIs, and automation.
• Clear, concise, and responsive communication with multiple stakeholders.
• Ability to prioritise under uncertainty and make trade-offs.
• Comfort working in an AI-native environment with multiple AI agents across functions.
• High attention to detail and reliability with sensitive workflows.
• Willingness to learn quickly and balance speed with quality and controls.
• Willingness to drive cross-functional initiatives and operational improvements.

Responsibilities

• Coordinate real-time alignment across business teams, Engineering, Product, Operations, AI agents, and stakeholders.
• Translate business priorities into clear workflows, owners, decision points, and next actions.
• Identify bottlenecks, unclear handoffs, gaps in execution, and conflicting priorities.
• Maintain visibility across fast-moving initiatives and ensure critical work progresses.
• Stay informed about market, product, and digital-asset developments affecting priorities.
• Partner with Engineering to identify where AI-agent capabilities can improve workflows.
• Translate business requirements into prompts, workflow logic, and quality criteria.
• Support deployment of AI-agent capabilities into production processes.
• Test and refine AI-heavy workflows including edge cases and escalation rules.
• Build feedback loops between business users, AI agents, and Engineering.
• Own quality standards for AI-assisted processes and ensure clear ownership.
• Monitor workflows for inputs/outputs, ownership, and escalation points.
• Investigate execution failures and operational gaps.
• Drive issue resolution and incorporate lessons learned into SOPs.
• Work across Corporate Development, Product, Engineering, Compliance, Legal, Marketing, Support.
• Coordinate complex initiatives with multiple dependencies and deadlines.
• Prepare updates, decision summaries, trackers, and escalation notes.
• Support internal launches and high-priority changes.
• Act as the connective layer between stakeholders and technical teams.
• Provide reliable coverage for urgent internal issues.

Skills

Cross-functional collaboration

Technical literacy

Clear communication

Problem-solving

Prioritisation under uncertainty

Attention to detail

Learning quickly

AI-enabled workflows

Tools

APIs

Automation tools

Job description

Lever, Inc. is seeking a Senior Business Operations Associate to manage an AI-native operating environment across people, AI agents, and cross-functional teams.

You will turn AI-agent capabilities into reliable production workflows, keep teams aligned in real time, and ensure ownership, quality standards, handoffs, and escalation paths for AI-heavy processes. The role sits at the intersection of business operations, product operations, technology, and digital assets.