Senior Business Operations Associate (Corporate Development)

Crypto.com; Hong Kong; On-site; HKD 480,000 - 720,000; Full time

Job summary

Crypto.com is seeking a Senior Business Operations Associate to operate an AI-native operating environment across people, AI agents, and cross-functional teams. This high-ownership role blends business judgment with technical fluency to produce reliable production workflows and real-time alignment.

You will own end-to-end processes, coordinate across Engineering, Product, Operations, Compliance, and Marketing, and establish clear ownership, escalation paths, and quality standards for AI-driven

Qualifications

• 4+ years in business operations, product operations, strategy, or related role.
• Ability to drive cross-functional initiatives with strong problem-solving.
• Technical literacy to work with AI agents, prompts, workflows, APIs, and automation.

Responsibilities

• Real-time alignment across business teams and stakeholders.
• Translate priorities into clear workflows, owners, decision points, and next actions.
• Identify bottlenecks, unclear handoffs, conflicting priorities, and gaps in execution.
• Maintain visibility across fast-moving initiatives and ensure critical work continues to move forward.
• Stay informed about market, product, and digital-asset developments that may affect internal priorities.
• Partner with Engineering to identify where AI-agent capabilities can improve workflows.
• Help translate business requirements into agent prompts, workflow logic, operating procedures, and quality criteria.
• Support deployment of AI-agent capabilities into reliable production processes.
• Test and refine AI-heavy workflows, including edge cases, failure modes, escalation rules, and human handoffs.
• Build practical feedback loops between business users, AI agents, and Engineering.
• Own quality standards for AI-assisted and AI-driven internal processes.
• Ensure workflows have clear inputs/outputs/ownership/approval points/escalation paths.
• Monitor process performance and identify when an agent or workflow requires human intervention.
• Investigate execution failures, incomplete handoffs, inconsistent outputs, and operational gaps.
• Drive issues to resolution and ensure lessons learned are incorporated into relevant workflow or SOP.
• Work across Corporate Development, Product, Engineering, Compliance, Legal, Marketing, Customer Support, and other teams.
• Coordinate complex initiatives with multiple dependencies and changing deadlines.
• Prepare concise updates, decision summaries, operating trackers, and escalation notes.
• Support internal launches, process changes, and other high-priority initiatives.
• Act as the connective layer between business stakeholders and technical teams.
• Provide reliable coverage for urgent internal issues when required.

Skills

Cross-functional initiatives

Strong business judgement

Technical literacy

Clear communication

Ambiguity management

Tools

AI agents

APIs

Automation

Job description

About the role

We are looking for a Senior Business Operations Associate to help run an AI-native operating environment across people, AI agents, and cross-functional teams.

This is a high-ownership business operations role for someone who combines strong business judgement with enough technical fluency. You will help turn AI-agent capabilities into reliable production workflows, keep teams aligned in real time, and ensure that AI-heavy processes have clear ownership, quality standards, handoffs, and escalation paths.

The role sits at the intersection of business operations, product operations, technology, and digital assets. You will need to move quickly, communicate clearly, understand changing market context, and remain dependable when urgent internal issues arise.

What you’ll do

Real-time business and team alignment

• Coordinate real-time alignment across business teams, Engineering, Product, Operations, AI agents, and other stakeholders
• Translate business priorities into clear workflows, owners, decision points, and next actions
• Identify bottlenecks, unclear handoffs, conflicting priorities, and gaps in execution
• Maintain visibility across fast-moving initiatives and ensure critical work continues to move forward
• Stay informed about market, product, and digital-asset developments that may affect internal priorities

AI-enabled production workflows

• Partner with Engineering to identify where AI-agent capabilities can improve business and operational workflows
• Help translate business requirements into agent prompts, workflow logic, operating procedures, and quality criteria
• Support the deployment of AI-agent capabilities into reliable production processes
• Test and refine AI-heavy workflows, including edge cases, failure modes, escalation rules, and human handoffs
• Build practical feedback loops between business users, AI agents, and Engineering

Quality, handoffs, and escalation

• Own quality standards for AI-assisted and AI-driven internal processes
• Ensure that workflows have clear inputs, outputs, ownership, approval points, and escalation paths
• Monitor process performance and identify when an agent or workflow requires human intervention
• Investigate execution failures, incomplete handoffs, inconsistent outputs, and operational gaps
• Drive issues to resolution and ensure that lessons learned are incorporated into the relevant workflow or SOP

Cross-functional execution

• Work across Corporate Development, Product, Engineering, Compliance, Legal, Marketing, Customer Support, and other teams
• Coordinate complex initiatives with multiple dependencies and changing deadlines
• Prepare concise updates, decision summaries, operating trackers, and escalation notes
• Support internal launches, process changes, and other high-priority initiatives
• Act as the connective layer between business stakeholders and technical teams

Urgent internal support

• Provide reliable coverage for urgent internal issues when required

What we’re looking for

• 4+ years of experience in business operations, product operations, strategy, or a related role, with a proven track record of driving cross-functional initiatives and operational improvements
• Strong business judgement and practical problem-solving skills, with an operations, client, or product-operations mindset
• Technical literacy to work with Engineering on AI agents, prompts, workflows, APIs, and automation
• Clear, concise, and responsive communication, with strong follow-through across multiple stakeholders
• Ability to prioritise under uncertainty, manage ambiguity, and make sensible trade-offs
• Comfort working in an AI-native environment with multiple AI agents across functions
• High attention to detail and reliability when handling sensitive or high-impact workflows
• Willingness to learn quickly and balance speed with speed with quality, controls, and human oversight

We may use artificial intelligence tools to analyze the content of your Resume/CV against the specific requirements for the position. The purpose is to support our recruitment team in reviewing applications more effectively. These tools assist our recruitment team in their evaluation of your application by providing recommendations, but they do not replace human judgment. Final hiring decisions are ultimately made by humans who consider the insights generated by the tools along with other relevant information. If you would like more details about how your personal information is processed, please contact us.