Senior Aftersales Retail Development Lead – HK

Inchcape; Hong Kong; Vor Ort; HKD 420.000 - 520.000; Vollzeit

Benefits dieser Stelle

Year End Double Pay

Distortionary Bonus

Annual Leave

Medical Insurance include family成员

5 Days Work

Work From Home

Birthday Leave

Zusammenfassung

Inchcape Greater China in Hong Kong is seeking a Senior Officer – Retail Development to support Aftersales management, drive performance, and ensure process compliance. You will analyze data, coordinate projects, and help implement strategic initiatives across the organization.

The role offers exposure to senior management and opportunities to develop business insights, dashboards, and reports for performance reviews.

Qualifikationen

• Degree holder in Engineer, Business Administration or related disciplines.
• 3-5 years of experience in operations, business analysis, project management, process improvement, or Aftersales operations.
• Strong analytical skills with the ability to interpret data and generate business insights.
• Excellent presentation and communication skills.
• Proactive, detail-oriented and able to work independently while managing multiple priorities.

Aufgaben

• Monitor and analyze business performance, operational KPIs, and service centre productivity, providing insights and recommendations for improvement.
• Manage Aftersales reporting and performance dashboards, including upselling and other key business indicators.
• Support the implementation and monitoring of operational processes and controls to ensure compliance with company policies and standards.
• Develop, maintain, and review Standard Operating Procedures (SOPs) and identify opportunities to enhance operational efficiency and effectiveness.
• Assist in new service and product development initiatives, including business analysis, operational planning, and implementation support.
• Prepare management reports, presentations, and business review materials for senior management meetings and strategic discussions.
• Coordinate and support cross-functional projects and other Aftersales initiatives as assigned.

Kenntnisse

Analytics

Presentation skills

Excel

PowerPoint

BI tools

Ausbildung

Engineering degree

Business Administration degree

Tools

BI tools

Jobbeschreibung

Inchcape Greater China in Hong Kong is seeking a Senior Officer – Retail Development to support Aftersales management, drive performance, and ensure process compliance. You will analyze data, coordinate projects, and help implement strategic initiatives across the organization.

The role offers exposure to senior management and opportunities to develop business insights, dashboards, and reports for performance reviews.