Senior Account Executive, Mid Market, GCR

Shopify Inc.; Hong Kong; On-site; HKD 941,000 - 1,412,000; Full time

Job summary

Shopify seeks a Senior Account Executive for the Mid Market in GCR to drive DTC growth, build strong client relationships, and tailor Shopify-based solutions across prospects, merchants, and partners both remotely and on-site.

You will collaborate with large Shopify prospects, guide cross-functional teams, and manage a full sales cycle while aligning product and engineering feedback with market needs. Fluency in Mandarin and English is required.

Qualifications

• Proven experience in sales, preferably in the digital commerce or technology sector.
• GCR market knowledge and e-commerce selling experience essential.
• Track record of overachieving sales quotas.
• Strong communication and relationship-building skills.
• Experience with CRM tools such as Salesforce.

Responsibilities

• Engage with prospects and merchants to understand needs and provide tailored commerce solutions.
• Develop and execute a strategic sales plan to hit revenue targets in GCR.
• Collaborate with solution engineers and cross-functional teams.
• Manage full sales cycle from contact to contract negotiations.
• Advocate for merchants and relay insights to product and engineering teams.
• Gather market insights and strengthen ecosystem partnerships.
• Maintain proactive, high-service contact with clients.
• Stay updated on product features and market dynamics.

Skills

Sales experience

GCR market knowledge

CRM tools (Salesforce)

Communication skills

Multitasking

Technical sales

Education

MBA preferred

Tools

Salesforce

Job description

Senior Account Executive, Mid Market, GCR

About the role

Fluency in Mandarin and English required.

About the Role

We are seeking a dynamic and results-oriented Account Executive to drive DTC commerce growth in GCR. In this role, you will be responsible for building strong relationships with new clients and delivering tailored solutions that meet the unique needs of businesses in the region. You will showcase how high-growth, high-volume DTC merchants can leverage Shopify to accelerate their business growth while consulting on e-commerce technology stacks and business objectives. As a trusted advisor and ambassador for Shopify, you will engage with prospects, merchants, and partners both remotely and on-site, including community events. You will collaborate closely with large Shopify prospects, providing valuable insights and feedback to our Product and Engineering teams, and conduct high-level, solutions-focused discussions with merchants, their business and technical teams. Thriving in a fast-paced team environment, you will play a crucial role in supporting diverse merchants and driving long-term success with the Shopify platform.

Key Responsibilities:

Engage with prospects and merchants to understand their unique needs and challenges, and provide them with tailored commerce solutions

Develop and execute a strategic sales plan to achieve revenue targets and grow Shopify usage in GCR markets.

Collaborate closely with solution engineers as part of a dynamic duo and coordinate with partner teams across multiple channels.

Manage a comprehensive sales cycle from initial contact through to contract negotiations, maintaining a pipeline of opportunities

Act as an advocate and trusted advisor for merchants, using your insights and expertise to inform and influence product team decisions.

Engage with industry stakeholders to gather market insights and strengthen Shopify's ecosystem partnerships.

Serve as a proactive point of contact for clients, ensuring an exceptional service experience

Collaborate closely with cross-functional teams to enhance client engagements and outcomes

Keep abreast of the latest product features, industry trends, and market dynamics to provide the best possible advice and service to merchants

Stay informed about industry trends, competitor activities, and emerging technologies to provide valuable insights to clients.

Qualifications:

Proven experience in sales, preferably in the digital commerce or technology sector

Strong understanding of the GCR market and its unique business landscape. E-commerce Selling experience to the GCR market is a must.

Proven track record of overattaining sales quota in consecutive years.

Strong communication and interpersonal skills — capable of building trusting relationships and effectively conveying the value of Shopify’s offerings

Proven ability to manage detailed sales cycles and succeed in a competitive environment

Adept at high-volume sales activities and capable of maintaining focus and efficiency in fast-paced settings

Expertise in cross border commerce, Shopify, and regional-specific e-commerce applications, ecosystems, and integrations

Analytical mindset with the ability to leverage data to drive decision-making and strategy.

Experience with CRM tools (for example: Salesforce), and familiarity with sales engagement platforms preferred

Self-motivated and driven by results, with the tenacity to pursue leads and close deals

A commitment to experimentation, continuous learning, and educating our enterprise customers, partner agencies, and internal teams

Ability to multitask, prioritize responsibilities, and thrive on change

Knowledgeable in targeting and engaging potential clients through strategic questioning and active listening

A genuine concern for the success of our stakeholders and customers

Fluency in Mandarin and English is strongly preferred. Cantonese or additional regional language capability is a plus, depending on market coverage.

MBA is preferred

What we’re looking for in salespeople

Builder mindset: You don’t just follow a playbook—you improve it. You test, iterate, document, and scale what works.

Closing discipline: You’ve owned outcomes and can run a process forward with urgency and rigor (closing experience required for AE roles).

Outbound excellence: You proactively create a pipeline through high-intent outreach across channels (calls, email, social, events, partners).

Technical sales craft: You run structured discovery, quantify impact, build mutual plans, and maintain strong CRM hygiene/forecasting.

Execution intensity: You bring pace, resilience, competitiveness, and the ability to take a hit and keep going.

High agency: You default to action, take ownership, and don’t wait to be told.

Thrive in ambiguity + change: You stay effective when priorities shift, products evolve, and you’re building while selling.

How we work

Shopify rewards builders with high agency. You’ll have real autonomy, high standards, and a fast pace. We iterate, we challenge each other, and we expect you to take ownership of outcomes—not wait for perfect conditions. If you want comfort and certainty, this won’t fit. If you want responsibility and growth, it will.

About Shopify

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to over 8,300 employees and generated over $1 trillion in sales for millions of merchants in 175 countries.

This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

About you

Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Before you apply, consider if you can:

• Care deeply about what you do and about making commerce better for everyone
• Excel by seeking professional and personal hypergrowth
• Keep up with an unrelenting pace (the week, not the quarter)
• Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
• Bring critical thought and opinion
• Put AI agents and tools to work on the tasks they're built for, and focus on the work only humans can do
• Embrace differences and disagreement to get shit done and move forward
• Work digital-first for your daily work

We may use AI-enabled tools to screen, select, and assess applications. All AI outputs are reviewed and validated by our recruitment team.