Key Account Manager (Enterprise Accounts)

Shopback 2; Hong Kong; On-site; HKD 400,000 - 600,000; Full time

Benefits offered by this job

Career progression opportunities

Competitive compensation

Collaborative culture

Job summary

Shopback 2 in Hong Kong seeks an experienced Key Account Manager to drive merchant success with innovative solutions and data insights. The ideal candidate will have over 4 years of experience in the F&B or tech payments space, showcasing strong analytical skills and an ability to manage relationships effectively.

The role offers career progression in a collaborative culture that values results and innovation. Join us at Shopback 2 and help redefine the shopping experience for millions.

Qualifications

• Minimum 4+ years of experience in key account management, preferably in the F&B/tech/payments space.
• Data driven with strong analytical and problem-solving skills.
• Exhibit strong awareness of consumer trends in e-commerce.

Responsibilities

• Deliver key value proposition to merchants.
• Grow merchant revenue with a consultative approach.
• Coordinate across internal teams to achieve merchant expectations.
• Conduct performance reviews with merchants to optimize outcomes.
• Foster merchant relationships through consistent engagement.

Skills

Key account management

Data analysis

Customer centric approach

Solution selling

AI tools

Job description

Our Journey

The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 60 million shoppers across 13 markets. In 2025, the Group continued its global growth with its expansion into North America. Driven by the vision to make every day more rewarding, ShopBack is dedicated to saving members money and time, and delivering delight every day. The platform also enables merchants and brands to engage with their members in a cost-effective manner. Founded in 2014, ShopBack now powers over US$5.5 billion in annual sales for over 20,000 online and in-store partners, and has rewarded shoppers with more than US$800 million (over S$1 billion) in Cashback to date. Through its innovative offerings, ShopBack continues to create value for both members and merchants. Notably, its payment solution, ShopBack Pay, offers members a convenient and rewarding payment option at checkout.

This is a role with our latest product, ShopBack Pay, a new initiative that helps customers earn Cashback in the offline/online world.

• Deliver key value proposition to merchants, driving demand for adoption of best practices
• Strategically grow merchant revenue with a consultative mix of channels, methods and being able to turn raw data into actionable insights
• To coordinate across internal teams, including marketing, business development and operations team in order to achieve merchant’s expectation and maximize performance
• Identify feedback, trends and motivations from merchant engagements to develop our internal best practices
• Conduct periodic performance reviews with merchants to ensure high campaign participation and optimization of commercial outcome
• Owning a strong pipeline of retention and consistent delivery of merchant success and milestones
• Foster and grow merchant relationships through consistent engagement and ensuring a high quality of service level through a customer centric approach
• Minimum 4+ years of experience in key account management, preferably in the F&B/tech/payments space.
• Data driven with strong analytical and problem-solving skills. Ability to identify trends, extract insights, and correlations in data
• Exhibit strong awareness of consumer trends in e-commerce with an ability to ideate and execute campaigns to drive growth for the business
• Solution selling: Account growth. Always be looking for new ways to develop, grow and broaden the relationship with the clients.
• Able to think out of the box in conceptualizing ideas for merchant acquisition and management – creativity and logical thinking would be key!
• AI Competency: Demonstrated use of AI tools (e.g. ChatGPT, Gemini, Claude) to develop new or improve workflows, enhance productivity, and drive efficiency at scale.

ShopBackers' DNA

• Grit - We tackle all challenges head-on, working together to solve problems and achieve success.
• Hunger - We value hard work, and having relentless drive.
• Speed - We move fast and have a bias for action, all to deliver maximum impact.
• Impact - We focus on results, always aiming for the best possible outcomes and timelines.
• Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.

Exclusively for ShopBackers

• Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.
• Be part of a winning team on a journey to global scale.
• Competitive compensation based on your performance.
• Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.

ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference!