Partner Solutions Engineer, Commercial

Shopify Inc.; Hong Kong; Hybrid; HKD 942,000 - 1,413,000; Full time

Job summary

Shopify is seeking a Partner Solutions Engineer to accelerate technical enablement for partners across Greater China, including China Mainland, Hong Kong, and Taiwan. The role combines remote and on-site engagements, with about 20% travel to partner sites, to help build robust tech stacks on our platform that scale merchants' GMV.

You will drive partner enablement programs, evangelize Shopify’s API ecosystem, and act as a technical advisor during sales cycles while collaborating with internal

Qualifications

• Proven track record in enterprise-level commerce, technical agency environments, or partner engineering.
• Ability to evangelize and align partners with Shopify's broader strategy.
• Exceptional consultative skills across complex stakeholder groups.
• Deep understanding of Shopify's API ecosystem and integrations.
• Experience designing storefronts using Shopify Liquid templating.
• Working knowledge of Git and GitHub for collaboration.
• Solutions-first approach to architecting merchant experiences.
• Commercial acumen to translate tech requirements into business impact.
• Passion for technical enablement and helping others master Shopify.
• Adaptive in fast-paced, matrixed environments.
• Proficiency in English and Mandarin or Cantonese.

Responsibilities

• Assess and evaluate partners' technical capabilities across Shopify products.
• Design and lead technical enablement programs for partner groups.
• Empower partners to leverage Shopify AI innovations.
• Keep partners informed on new product releases and launches.
• Develop scalable skill roadmaps for onboarding agency partners.
• Present Shopify's competitive advantages at partner events.
• Contribute to co-marketing and case studies to grow pipelines.
• Serve as primary technical expert for partner RFPs during sales cycles.
• Oversee post-sale deployment and ensure merchant GMV realization.
• Collaborate cross-functionally to improve partner-merchant experience.

Skills

Enterprise commerce

Partner enablement

APIs & Shopify

Cross-functional

English & Mandarin

Tools

Git

GitHub

Shopify Liquid

Job description

As a Partner Solutions Engineer, you will drive technical enablement for Shopify partners through both remote and in-real-life (IRL) engagements, equipping them with the knowledge to deliver compelling solutions. By removing technical obstacles, you will empower partners to provide highly effective services on our platform for high-growth, high-volume merchants, ultimately accelerating revenue expansion.

In this role, you will establish deep relationships and serve as a trusted advisor to our partner ecosystem in the Greater China region. Your efforts will enable partners' technical and sales teams to lead sophisticated, solutions-oriented discussions regarding the Shopify platform, resulting in robust tech stacks that directly resolve merchants' business challenges.

This position is a regional, remote role dedicated to supporting partners from China Mainland, Hong Kong and Taiwan, and involves approximately 20% travel for on-site partner visits.

Key Responsibilities

Assess and evaluate the technical capabilities of partners across different Shopify products.

Design and lead technical enablement programs to enhance the solution capabilities of specific partner groups.

Drive a transformative evolution by empowering partners to utilize Shopify’s AI innovations.

Keep partners informed and trained on new product releases (like Shopify Editions), enabling them to build and deploy appropriate merchant solutions.

Develop structured skill roadmaps at scale to optimize and accelerate the onboarding journey for new agency partners.

Clearly communicate Shopify's competitive advantage to partners. Champion Shopify's platform by actively presenting and participating at various partner events.

Participate in co-marketing and case studies aimed at growing the partners’ sales pipeline.

Act as the primary technical expert for partner RFPs during sales cycles, ensuring their proposed architectures align with merchants' core business requirements.

Expedite the post-sale deployment phase by overseeing partner service delivery, ensuring the successful realization of merchant GMV.

Work cross-functionally with internal Shopify teams to elevate the partner-merchant experience while continually building internal technical knowledge.

Requirements

Proven track record in enterprise-level commerce, technical agency environments, or partner engineering, with a focus on diverse industry verticals.

Capability to evangelize and synchronize partners with the broader Shopify commerce strategy and upcoming product milestones.

Exceptional consultative skills with the ability to navigate complex stakeholder environments and bridge gaps between technical and business teams.

Deep understanding of Shopify's API ecosystem, providing expert guidance on custom builds and optimal architectural implementation paths.

Practical experience designing and building storefronts using Shopify's proprietary Liquid templating language.

Working knowledge of modern development workflows, including version control systems like Git and collaborative GitHub environments.

A solutions-first approach to problem-solving, supporting partners in architecting creative, high-impact merchant experiences.

Commercial acumen to translate technical requirements into tangible business outcomes and market opportunities.

Passion for technical enablement and a commitment to helping others master the Shopify platform.

Adaptability to excel in a fast-paced, matrixed environment, delivering results both independently and as a collaborative team member.

Full professional proficiency or native fluency in English and Mandarin or Cantonese.

Background in China-based cross-border trade or export-oriented ecommerce platforms is highly desirable.

Prior experience in Pre-sales or Solution Architecture within the commerce sector is a significant advantage.

About Shopify

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to over 8,300 employees and generated over $1 trillion in sales for millions of merchants in 175 countries.

This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

About you

Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Before you apply, consider if you can:

• Care deeply about what you do and about making commerce better for everyone
• Excel by seeking professional and personal hypergrowth
• Keep up with an unrelenting pace (the week, not the quarter)
• Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
• Bring critical thought and opinion
• Put AI agents and tools to work on the tasks they're built for, and focus on the work only humans can do
• Embrace differences and disagreement to get shit done and move forward
• Work digital-first for your daily work

We may use AI-enabled tools to screen, select, and assess applications. All AI outputs are reviewed and validated by our recruitment team.