Security Supervisor

Renaissance Corporate Services; Hong Kong; On-site; HKD 360,000 - 480,000; Full time

Job summary

JEN Hong Kong by Shangri-La, located in Sai Wan near HK University MTR, seeks a Security Supervisor to lead daily operations and uphold hotel security standards. You will guide the team to deliver a safe environment for guests and colleagues, while maintaining high service levels that align with Shangri-La’s brand.

The ideal candidate has a security management certification and at least 3 years in hospitality security, with a valid Security Personnel Permit and fluent English, Cantonese and

Qualifications

• Certificate or above with professional qualifications in Security Management.
• Minimum 3 years of relevant experience in Hotel or Security Industry.
• Valid Security Personnel Permit and inspection readiness.

Responsibilities

• Lead the security team in daily operations and ensure standards.
• Enforce policies and provide coaching to maintain hotel standards.
• Maintain guest relations and respond to security or safety inquiries.
• Promptly report security or safety issues to Management.

Skills

Security Management

Team Leadership

Guest Relations

Education

Security management cert

Tools

Access control

CCTV

Alarm monitoring

Job description

Requisition ID 176331 - Posted 05/10/2026 - Hong Kong SAR - JEN Hong Kong by Shangri-La - Security - Permanent

About Us

Find Your Shangri-La in Shangri-La.

Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities. Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

Discover the pulse of urban lifestyle at JEN Hong Kong by Shangri-La, nestled in the vibrant heart of Sai Wan. Just one minute from Hong Kong University MTR Station and adjacent to Sheung Wan and Central, drop off your bags and step outside to dive into an exhilarating local adventure. Explore winding historic streets, savor stunning sunsets at Kennedy Town, soak in the creative energy at PMQ, and revel in the lively buzz of Lan Kwai Fong, each turn holds delightful surprises, echoing the authentic local experience.

Satisfy Your Wanderlust in Hong Kong | JEN Hong Kong by Shangri-La

About the Role

As a Security Supervisor, you will be leading the team in daily security operations, ensuring strict compliance with established standards while providing guidance and support to deliver a safe and reassuring environment for all guests and colleagues

Key Responsibilities

• Manage the team effectively to drive day-to-day security operations
• Ensure security operations are strictly followed to established standards and policies
• Provide practical guidance and coaching to maintain consistent Hotel and Departmental standards
• Cultivate and maintain excellent guest relations to enhance their satisfaction
• Handle guests' inquiries promptly and effectively, as well as reporting any complaints related to security or safety to Management immediately

About You

• Certificate or above with professional qualifications in Security Management
• Minimum 3 years of relevant experience in the Hotel or Security Industry
• Valid Security Personnel Permit
• Ability to assess risks and perform independent security / operations reviews and audits
• Sound knowledge of security access control system, alarm monitoring system and CCTV system
• Self-initiated team player with good communication skills
• Good command of English, Cantonese and Putonghua

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed.

All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.