Security Supervisor

JEN Hong Kong by Shangri-La; Hong Kong; Presencial; HKD 220.000 - 300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive benefits

Recognition programs

Colleague stay/travel perks

Descripción de la vacante

JEN Hong Kong by Shangri-La is seeking a Security Supervisor to lead daily security operations and guide a team in delivering safety for guests and colleagues.

The role requires professional security qualifications, 3+ years of hotel/security experience, and a valid Security Personnel Permit, with strong risk assessment and CCTV knowledge.

Formación

• Certificate or above with professional qualifications in Security Management.
• Minimum 3 years of relevant experience in the Hotel or Security Industry.
• Valid Security Personnel Permit.
• Ability to assess risks and perform independent security/operations reviews and audits.
• Sound knowledge of security access control system, alarm monitoring system and CCTV system.

Responsabilidades

• Manage the team effectively to drive day-to-day security operations.
• Ensure security operations are strictly followed to established standards and policies.
• Provide practical guidance and coaching to maintain consistent Hotel and Departmental standards.
• Cultivate and maintain excellent guest relations to enhance their satisfaction.
• Handle guests’ inquiries promptly and effectively, as well as reporting any complaints related to security or safety to Management immediately.

Conocimientos

Security management

English

Cantonese

Putonghua

Risk assessment

Educación

Security management certification

Herramientas

Access control systems

CCTV systems

Alarm monitoring systems

Descripción del empleo

Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities.Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

Discover the pulse of urban lifestyle at JEN Hong Kong by Shangri-La, nestled in the vibrant heart of Sai Wan. Just one minute from Hong Kong University MTR Station and adjacent to Sheung Wan and Central, drop off your bags and step outside to dive into an exhilarating local adventure. Explore winding historic streets, savor stunning sunsets at Kennedy Town, soak in the creative energy at PMQ, and revel in the lively buzz of Lan Kwai Fong, each turn holds delightful surprises, echoing the authentic local experience.

Satisfy Your Wanderlust in Hong Kong | JEN Hong Kong by Shangri-La

About the Role

As a Security Supervisor, you will be leading the team in daily security operations, ensuring strict compliance with established standards while providing guidance and support to deliver a safe and reassuring environment for all guests and colleagues

Key Responsibilities

• Manage the team effectively to drive day-to-day security operations
• Ensure security operations are strictly followed to established standards and policies
• Provide practical guidance and coaching to maintain consistent Hotel and Departmental standards
• Cultivate and maintain excellent guest relations to enhance their satisfaction
• Handle guests’ inquiries promptly and effectively, as well as reporting any complaints related to security or safety to Management immediately

About You

• Certificate or above with professional qualifications in Security Management
• Minimum 3 years of relevant experience in the Hotel or Security Industry
• Valid Security Personnel Permit
• Ability to assess risks and perform independent security / operations reviews and audits
• Sound knowledge of security access control system, alarm monitoring system and CCTV system
• Self-initiated team player with good communication skills
• Good command of English, Cantonese and Putonghua

Why Join Us

A workplace that values your passion and supports self-realization and personal growth.

Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.

Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.

Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.