Securities Customer Services Officer (Ref: JD-SCSO)

Public Bank (Hong Kong) Ltd; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

Public Bank (Hong Kong) Ltd. invites applications for a Securities Customer Services Officer to provide efficient securities services to customers and support business development within the branch network.

The role requires a degree and at least 3 years' RA1 experience, excellent communication in English and Chinese (Cantonese/Mandarin), and strong MS Office skills. You will collaborate with branch staff and ensure compliance with relevant policies and guidelines.

Qualifications

• Bachelor's degree required and at least 3 years’ experience in RA1.
• Excellent interpersonal and communication skills with a customer oriented approach.
• Proficient in MS Office; strong written and spoken English and Chinese (Cantonese and Mandarin).

Responsibilities

• Provide efficient securities related services to customers.
• Acquire and nurture new and existing customer relationships in target segments.
• Support securities promotional campaigns and product applications.
• Collaborate with branch staff and report to Department Head.
• Manage operational risk and comply with relevant policies and guidelines.

Skills

Customer service

Communication

MS Office

Bilingual EN/CN

Education

Bachelor's degree

Tools

MS Office

Job description

Securities Customer Services Officer (Ref: JD-SCSO)

Provide efficient and excellent securities related services to customers

Acquire and nurture new and existing customer relationships in line with target segments for optimizing new business opportunities

Support securities promotional campaigns and application of securities related products

Collaborate with branch staff on the securities business and report to Department Head

Manage operational risk and adhere to the compliance requirements of the relevant policies and guidelines

Requirements

Degree holder with minimum 3 years’ experience in RA1

Excellent interpersonal and communication skills, customer oriented

Proficient in in MS Office, including Word, Excel

Good command of written and spoken English and Chinese (including Cantonese and Mandarin)

The employment is subject to Mandatory Reference Checking Scheme (MRCS) in accordance with the regulatory requirement. For details, please refer to The Hong Kong Association of Banks’ website: https://www.hkab.org.hk/en/page/5/mandatory-reference-checking-scheme-phase-2

Personal data collected will be used for recruitment purpose only and will be treated in accordance with the Bank’s Personal Information Collection Statement, a copy of which has been available in the Bank’s career website.

expected salary (a must)

What can I earn as a Customer Service Representative