Assistant Personal Banking Officer

Chiyu Banking Corp Ltd; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

Chiyu Banking Corp Ltd is seeking a branch-based customer service professional to provide high quality service and handle inquiries. You will identify customer needs and offer banking services and solutions to help achieve business targets.

You will assist Personal Banking Managers in maintaining customer relationships and promote product campaigns to acquire new business and build loyalty. Compliance MRCS references apply.

Qualifications

• University degree / Associate degree holders, or HKCEE / HKDSE holders with at least one year of working experience
• HKIB banking professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) preferred
• Good interpersonal and communication skills
• Qualifications of HKSI & IIQE will be an advantage
• Sales and service oriented with excellent interpersonal skills

Responsibilities

• Provide high quality customer service and handle customers' inquiry in branch network
• Identify customer needs and provide banking services and solutions in order to achieve business targets
• Assist Personal Banking Managers in the daily maintenance of customer relationships
• Promote product campaigns to acquire new business and strengthen customer loyalty
• Ensure compliance requirements are strictly observed and followed

Skills

Interpersonal skills

Communication skills

Sales orientation

Customer service

Education

University degree / Associate degree

HKCEE / HKDSE + 1 year experience

Job description

Provide high quality of customer service and handle customers' inquiry in branch network

Identify customer needs and provide banking services and solutions in order to achieve business targets

Assist Personal Banking Managers in the daily maintenance of customer relationships

Promote product campaigns to acquire new business and strengthen customer loyalty

Ensure compliance requirements are strictly observed and followed

Requirements:

University degree / Associate degree holders, and fresh graduates; or HKCEE / HKDSE holders with at least one year of working experience, preferably sales & marketing experience in banking industry

HKIB banking professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) preferred

Good interpersonal and communication skills

Qualifications of HKSI & IIQE will be an advantage

Sales and service oriented with excellent interpersonal skills

The employment of this position is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For more details, please refer to Hong Kong Association of Bank (HKAB's) website regarding the FAQs for In-Scope Individuals in the MRC Scheme: (https://www.hkab.org.hk/en/page/5/mandatory-reference-checking-scheme-phase-2).

Information provided will be treated in strict confidence and only be used for recruitment purposes. All personal data of unsuccessful applicants will be destroyed after the recruitment exercise. A copy of Personal Information Collection Statement is available upon request.