Sea Logistics Operational Key Account Specialist

Kuehne Nagel; Hong Kong; On-site; HKD 260,000 - 420,000; Full time

Job summary

Kuehne+Nagel is building an Operational Key Account Team to drive Operational Excellence and process improvements. You will work as a key contact to foster relationships and tailor solutions for our customers in global logistics.

You will contribute to KPI development and the ongoing improvement of service delivery, reporting, and collaboration across GKAM and operations teams.

Qualifications

• Profound knowledge of operational processes and systems in Sea Logistics.
• Able to work independently with flexibility to adapt and re-prioritize.
• Strong customer- and solution-oriented mindset with good communication skills.

Responsibilities

• Establish and maintain customer relationships; engage in regular contact to understand customer needs and act as escalation contact.
• Clarify, negotiate, and formalize operational requirements with the customer.
• Increase customer satisfaction by designing and implementing customer-specific solutions.
• Facilitate new business by acting as SME on service offerings and operational capabilities.
• Serve as single point of contact for implementation of new business or projects.

Skills

Sea Logistics

Independent work

Customer focus

Communication skills

Job description

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

You will be part of our Operational Key Account Team and drive Operational Excellence + Process Improvements to maximize satisfaction of our Key Customers.

How you create impact

• To establish + maintain customer relationships; engage in regular contact to facilitate better understanding of customer needs, establish trust and serve as escalation contact.
• To clarify, negotiate if needed, and formalize operational requirements with our customer.
• To increase customer satisfaction and loyalty through design and implementation of customer-specific solutions.
• To facilitate new business by acting as a subject matter expert on our service offerings and operational capabilities.
• To serve as a facilitator and single point of contact for implementation of new business, joint projects or any other customer requests not directly related to immediate day-to-day operations.
• To identify operational risks and ensure all relevant parties are informed.
• To act on customers behalf respective to articulating needs and requirements to the greater Kuehne + Nagel operational organization.
• To create and maintain the MOP (for global roles) and support countries with local SOP definitions.
• To support set up in our operational systems and process automation.
• To negotiate and formalize customer Key Performance Indicators in cooperation with GKAM and Operational Management.
• To facilitate development of reports for KPI measurements and monitoring of operational performance.
• To analyze root causes of non-performance and drive internal operational improvements.
• To develop and present data related to KPI performance, projects and any other relevant operational matters during customers Business Reviews on global level as required; assist GKAM in preparation of Business Review presentations.

What we would like you to bring

• You have a profound knowledge of our operational processes + systems and are experienced in Sea Logistics.
• You are able to work independently and self- organized with flexibility to adapt and re- arrange priorities depending on customer requirements.
• You will be successful in this role because of your strong customer- and solution-oriented mindset and your communication skills; these are the key attributes we are looking for.

What's in it for you

At Kuehne+Nagel, you get to grow your expertise, shape processes and deliver innovative solutions. We are continuously building our local and global network and our product portfolio, creating career opportunities in different fields of work worldwide. As a leader in the logistics industry, we provide a collaborative and IT-driven environment where you will work with motivated and customer-centric colleagues across the world. We look forward to receiving your comprehensive online application.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.