Sales Operations and Enablement Specialist

NTT; Hong Kong; On-site; HKD 480,000 - 820,000; Full time

Job summary

NTT DATA in Hong Kong seeks a Senior Associate to enable and optimize sales operations and processes. The role focuses on supporting sales tools, methods and systems to help the sales teams achieve their goals.

The candidate will collect and analyze sales data, develop metrics, and train teams on tools and processes to improve efficiency and customer satisfaction, while contributing to forecasting and monthly/quarterly reporting.

Qualifications

• Moderate level of experience with Salesforce.
• Moderate level of experience with quote tools is an advantage.
• Moderate level of sales or sales operations and enablement experience in a B2B environment, preferably a global technology organization.
• Moderate level of experience building sales metrics and models such as pipeline and forecast models.

Responsibilities

• Contributes to gathering data and conducting analysis of company sales and profitability.
• Proactively supports the development of methods for measuring company sales performance.
• Supports examination of sales processes, programs, and systems to minimize costs and improve customer satisfaction.
• Facilitates sharing of reports and sales data between sales, marketing, and other departments.
• Supports sales teams by creating, evaluating and optimizing data sets and sales applications and platforms.
• Contributes to the implementation by sales forecasting by analyzing past data and trends to forecast future sales.
• Responsible for training new and current employees on sales and marketing collateral, product sets, sales processes, systems and tools.
• Proactively supports the establishment of sales fulfilment processes and makes recommendations for sales operations enhancement.
• Contributes to the preparation of monthly and quarterly sales reports and ensure distribution to relevant internal stakeholders.
• Works with sales team and management on pipeline management, including but not limited to pipeline integrity (data entry compliance), competitive data, ROI data, etc.
• Proactively supports the onboarding of new sales team members on all toolsets and processes.

Skills

Sales operations

Data analysis

Process improvement

Stakeholder collaboration

Education

Bachelor's degree in business or sales

SPIN certification

Solution Selling certification

Tools

Salesforce

Quote tools

Job description

Sales Operations and Enablement Specialist

Your day at NTT DATA The Senior Associate Sales Operations and Enablement Specialist is a developing subject matter expert, accountable for providing detailed support on sales processes, tools, methods and systems that will enable the sales teams to achieve overall sales goals and objectives.

This role contributes to the implementation of business activities and processes that help the sales organization run effectively and efficiently in support of business strategies and objectives.

Key responsibilities:

Contributes to gathering data and conducting analysis of company sales and profitability.

Proactively supports the development of methods for measuring company sales performance.

Supports the examination of sales processes, programs, and systems to minimize costs and improve customer satisfaction.

Facilitates sharing of reports and sales data between sales, marketing, and other departments.

Supports sales teams by creating, evaluating and optimizing data sets and sales applications and platforms.

Contributes to the implementation by sales forecasting by analyzing past data and trends to forecast future sales.

Responsible for training new and current employees on sales and marketing collateral, product sets, sales processes, systems and tools.

Proactively supports the establishment of sales fulfilment processes and makes recommendations for sales operations enhancement.

Contributes to the preparation of monthly and quarterly sales reports and ensure distribution to relevant internal stakeholders.

Works with sales team and management on pipeline management, including but not limited to pipeline integrity (data entry compliance), competitive data, ROI data, etc.

Proactively supports the onboarding of new sales team members on all toolsets and processes.

Plays a pivotal role in increasing sales team productivity directly by contributing to the efficiency of sales processes.

Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales organization’s planning efforts.

Proactively identifies opportunities for sales process improvement, working closely with sales management to inspect sales process quality and prioritize opportunities for improvement.

To thrive in this role, you need to have:

Developing understanding of the vast range of IT operations and service offerings.

Demonstrable knowledge and understanding of IT industry environment and business needs.

Developing business and commercial acumen.

Ability to collaborate and interact professionally and to build sound working relationships.

Developing knowledge of the client environment.

Developing understanding of the relevant sales environments and ability to grasp the challenges facing the sales force.

Displays the ability to identify trends and areas for improvement.

Developing understanding of solution selling concepts and solid knowledge on sales process design.

Displays problem analysis and solution formulation skills.

Demonstrates learning and service orientation.

Developing knowledge and understanding of sales processes, tools and methodologies.

Academic qualifications and certifications:

Bachelor's degree or equivalent in business or sales or a related field.

Relevant certifications such as SPIN and Solution Selling are desirable.

Required experience:

Moderate level of experience with Salesforce.

Moderate level of experience with quote tools is an advantage.

Moderate level of sales or sales operations and enablement experience in a business-to-business sales environment, preferably a global technology organization.

Moderate level of experience building sales metrics and models (for example, pipeline and forecast models). #LI-APAC