Sales Operation Executive (Telecom) - IC

Classy Wheeler Limited; Hong Kong; On-site; HKD 279,000 - 469,000; Full time

Job summary

A leading telecom carrier in Hong Kong is seeking a Sales Operation Executive (Service Provisioning Team Leader) to supervise the service provisioning team. Responsibilities include handling corporate orders, performing quality checks, and training staff. Candidates must possess a Higher Diploma, good communication skills, and at least 4 years of relevant experience in service provisioning or order fulfillment within the Telecom or IT field. Shift duties may be required.

Qualifications

• Minimum 4 years experience in order processing and logistics.
• At least 2 years experience in a supervisor role.
• Knowledge of service provisioning system and telecom/IT sector.
• Working experience in Telecom or IT companies is preferred.
• Project coordinator experience is an advantage.

Responsibilities

• Supervise service provisioning team handling corporate orders.
• Perform QA checks to ensure correct provisioning.
• Train new staff on products and services.
• Handle VIP and special customers provisioning.
• Plan resources and rosters for business needs and special projects.
• Produce activation and staff productivity reports for management.
• Train new and existing staff on products, plans and system features.
• Coordinate with Corporate Accounts, Billing and IT for investigations.
• Provide user requirements for system enhancements and assist UAT.
• Shift duties: 9-6 or 11-8.

Skills

Interpersonal skills

Communication skills

Order management system knowledge

Service provisioning knowledge

Education

Higher Diploma in business administration or related

Tools

Order management system

Service provisioning system

Job description

Client Description

Leading telecom carrier and IT solutions company

Job Description

Responsibilities

• Perform the service provisioning team for corporate order service provisioning in Springboard and BOM
• Perform QA check on customer order and profile in the system ensure it is correctly provisioned
• Handle VIP and special customers segment’s order provisioning
• Prepare regular activation and staff productivity reports for management review
• As the focal point of service provisioning team, perform case investigation with related parties includes Corporate Account Services, Billing and IT when needed.
• Shift duty may be needed / either 9 - 6pm or 11 - 8pm

Sales Operation Executive (Service Provisioning Team Leader)

Responsibilities

• Supervise the service provisioning team handling daily corporate order service provisioning in iFE and BOM
• Perform job dispatching to the team staffs based on the skill set and workload
• Perform QA check on customer profile in the system ensure it is correctly provisioned
• Handle VIP and special customers segment’s order provisioning
• Prepare team resource planning and roster subject to the business need and for the special projects
• Prepare regular activation and staff productivity reports for management review
• As a trainer to train new staffs and the existing staffs if any new product, service plan and system features launched
• As the focal point of service provisioning team, perform case investigation with related parties includes Corporate Account Services, Billing and IT when needed.
• Provide user requirement to the system enhancement projects, and perform UAT when necessary.
• Shift Duty may be required / either 9 - 6pm or 11 - 8pm

Job Requirements

Requirements

• Higher Diploma in business administration or related
• Minimum 4 years experience in order processing and logistic arrangement
• Knowledge of order management system and/or service provisioning system
• Working experience in Telecom or IT companies is preferred
• Project coordinator experience is an advantage

Sales Operation Executive (Service Provisioning Team Leader)

Requirements

• Higher Diploma or above
• Good interpersonal and communication skill
• 4 years relevant working experience in service provisioning or order fulfillment in Telecom or IT field is a must
• At least 2 year experience in supervisor role
• Training experience is an advantage