Sales Executive

Lufthansa Cargo; Hong Kong; On-site; HKD 480,000 - 560,000; Full time

Job summary

Lufthansa Cargo Hong Kong is seeking a results-driven Sales professional to drive growth, build client relationships, and promote world-class cargo solutions. This role offers a dynamic aviation environment with global exposure and opportunities to contribute to revenue targets.

Responsibilities include managing sales and customer relationships, performing load planning, processing bookings, and supporting new business through outbound efforts. Proficiency in English and Cantonese is essential.

Qualifications

• Bachelor’s degree in any discipline is required or equivalent qualification.
• Minimum 2-3 years of cargo sales and customer service experience preferred.
• Legal work permit in Hong Kong required.

Responsibilities

• Manages Sales and customer Relationships
• Perform flight planning activities to optimize revenue, including cargo load planning
• Conduct sales activities for joint venture partner airline capacity
• Support customers in selecting and proactively selling suitable transport solutions in collaboration with Handling and Outside Sales
• Process customer requests and bookings in line with the Cargo Booking Manual
• Book standard and special products, including OAL segments, and conduct loadability and profitability checks
• Prepare ad hoc quotations in accordance with agreed guidelines
• Process charter requests with the Network-on-Demand team
• Maintain account data in the CRM tool and communicate updates
• Support new business acquisition through inbound call follow-ups
• Assist Sales in achieving annual revenue and budget targets
• Accompany Outside Sales Representatives on customer visits
• Share market intelligence with Outside Sales and the Sales Manager

Skills

Cargo sales

Customer relationship management

Sales

CRM

MS Word

MS Excel

MS PowerPoint

MS Outlook

English (fluent)

Cantonese (fluent)

Putonghua (preferred)

Education

Bachelor’s degree in any discipline

Tools

CRM tool

Job description

Drive growth, build client relationships, and promote world-class travel solutions. Enjoy a dynamic environment, global opportunities, and the chance to make your mark in aviation. If you’re passionate, ambitious, and ready to soar, this is your boarding pass to success!

Tasks

• Manages Sales and customer Relationships
• Perform flight planning activities to optimize revenue, including cargo load planning
• Conduct sales activities for joint venture partner airline capacity
• Support customers in selecting and proactively selling suitable transport solutions in collaboration with Handling and Outside Sales
• Process customer requests and bookings in line with the Cargo Booking Manual
• Book standard and special products, including OAL segments, and conduct loadability and profitability checks
• Prepare ad hoc quotations in accordance with agreed guidelines
• Process charter requests with the Network-on-Demand team
• Maintain account data in the CRM tool and communicate updates
• Support new business acquisition through inbound call follow-ups
• Assist Sales in achieving annual revenue and budget targets
• Accompany Outside Sales Representatives on customer visits
• Share market intelligence with Outside Sales and the Sales Manager

Requirements

• Bachelor’s degree in any discipline or equivalent qualification
• Minimum 2-3 years of experience in cargo sales and customer service or equivalent experience is preferred
• Must possess legal work permit in Hong Kong
• Excellent command of spoken and written English and Cantonese; proficiency in Putonghua is preferred
• Advanced IT skills, preferably including proficiency in MS Word, Excel, PowerPoint and Outlook
• Willingness to work shifts, including weekends and public holidays