Sales Executive

Lufthansa Group; Hong Kong; On-site; HKD 360,000 - 540,000; Full time

Job summary

Lufthansa Cargo AG in Hong Kong seeks a proactive cargo sales professional to grow revenue and manage client relationships, including joint venture capacity sales and end-to-end cargo solutions.

The role requires 2–3 years in cargo sales or customer service, fluent English and Cantonese (Putonghua preferred), and strong IT skills. You will handle inquiries, bookings, quotations, and CRM data, coordinating with handling and outside sales.

Qualifications

• Bachelor’s degree or equivalent qualification.
• 2–3 years in cargo sales or customer service.
• Must possess legal work permit in Hong Kong.
• Excellent command of spoken and written English and Cantonese; Putonghua preferred.
• Advanced IT skills (MS Word, Excel, PowerPoint, Outlook).
• Willingness to work shifts, including weekends and public holidays.

Responsibilities

• Manages Sales and customer Relationships
• Perform flight planning activities to optimize revenue, including cargo load planning
• Conduct sales activities for joint venture partner airline capacity
• Support customers in selecting and proactively selling suitable transport solutions in collaboration with Handling and Outside Sales
• Process customer requests and bookings in line with the Cargo Booking Manual
• Book standard and special products, including OAL segments, and conduct loadability and profitability checks
• Prepare ad hoc quotations in accordance with agreed guidelines
• Process charter requests with the Network-on-Demand team
• Maintain account data in the CRM tool and communicate updates
• Support new business acquisition through inbound call follow-ups
• Assist Sales in achieving annual revenue and budget targets
• Accompany Outside Sales Representatives on customer visits
• Share market intelligence with Outside Sales and the Sales Manager

Skills

Cargo sales

Customer service

English Cantonese

MS Office

Shift work

Education

Bachelor’s degree

Tools

CRM software

Office suite

Job description

Drive growth, build client relationships, and promote world-class travel solutions. Enjoy a dynamic environment, global opportunities, and the chance to make your mark in aviation. If you’re passionate, ambitious, and ready to soar, this is your boarding pass to success!

Tasks

Your main tasks include, among others:

• Manages Sales and customer Relationships
• Perform flight planning activities to optimize revenue, including cargo load planning
• Conduct sales activities for joint venture partner airline capacity

• Support customers in selecting and proactively selling suitable transport solutions in collaboration with Handling and Outside Sales
• Process customer requests and bookings in line with the Cargo Booking Manual
• Book standard and special products, including OAL segments, and conduct loadability and profitability checks
• Prepare ad hoc quotations in accordance with agreed guidelines
• Process charter requests with the Network-on-Demand team
• Maintain account data in the CRM tool and communicate updates
• Support new business acquisition through inbound call follow-ups
• Assist Sales in achieving annual revenue and budget targets
• Accompany Outside Sales Representatives on customer visits
• Share market intelligence with Outside Sales and the Sales Manager

Requirements

The ideal candidateshould meet the following requirements:

• Bachelor’s degree in any discipline or equivalent qualification
• Minimum 2–3 years of experience in cargo sales and customer service or equivalent experience is preferred
• Must possess legal work permit in Hong Kong
• Excellent command of spoken and written English and Cantonese; proficiency in Putonghua is preferred
• Advanced IT skills, preferably including proficiency in MS Word, Excel, PowerPoint and Outlook
• Willingness to work shifts, including weekends and public holidays

About Lufthansa Cargo AG

Lufthansa Cargo Aktiengesellschaft, headquartered in Frankfurt am Main, Germany, is a subsidiary of Deutsche Lufthansa Aktiengesellschaft. Lufthansa Cargo ranks among the world’s leading air freight carriers and currently employs about 4,150 people worldwide. Lufthansa Cargo focuses on the airport-to-airport business. The cargo carrier serves around 300 destinations in more than 100 countries with its own fleet of freighters, the belly capacities of passenger aircraft operated by the Lufthansa Group and an extensive road feeder service network. The bulk of the cargo volume is routed through Frankfurt Airport.