Sales Executive

Lufthansa Cargo AG; Hong Kong; On-site; HKD 246,000 - 469,000; Full time

Job summary

Lufthansa Cargo AG in Hong Kong (Sai Ying Pun) is seeking an energetic cargo sales professional to manage sales and relationships while coordinating with handling and network teams.

You will plan flights to optimize revenue, process bookings, quote prices, and support new business growth. Fluent English and Cantonese are required, Putonghua preferred, and shift work including weekends is expected.

Qualifications

• Degree holder in any discipline.
• 2–3 years cargo sales and/or customer service experience or equivalent preferred.
• Strong English and Cantonese communication; Putonghua is a plus.

Responsibilities

• Manage sales activities and maintain customer relationships.
• Plan flights to optimize revenue, including cargo load planning.
• Sell joint venture partner airline capacity.
• Assist customers in selecting suitable products and proactively offer transport solutions with Handling and Outside Sales teams.
• Process customer requests and bookings per the Cargo Booking Manual.
• Book standard and special products including OAL segments after loadability and profitability checks.
• Prepare quotations for ad hoc pricing per team guidelines.
• Process charter requests with Network-on-Demand.
• Manage CRM account data and communicate updates.
• Assist in acquiring new business accounts via inbound calls.
• Support sales targets and annual budgets.
• Join Outside Sales on client visits as needed.
• Share market intelligence with Outside Sales and Sales Manager.

Skills

English proficiency

Cantonese proficiency

Putonghua proficiency

Education

Bachelor's degree or equivalent

Tools

MS Word

Excel

PowerPoint

Outlook

Job description

Main Responsibilities

• Sales and Relationship Management.
• Perform flight planning tasks to optimize revenues, e.g. cargo load planning.
• Perform sales activities on joint venture partner airline capacity.
• Help the customers to find the right product & pro-actively sells transport solutions in collaboration with the Handling department & close co-operation with Outside Sales.
• Processes customer requests, performs bookings according to the Cargo Booking Manual.
• Booking standard & special products which includes OAL (other airline) segments & conducts loadability & profitability check before rate offering.
• Make quotations for ad hoc pricing requests following the agreed guideline from team meetings.
• Processes charter requests with Network-on-Demand team.
• Manages account data in CRM management tool & communicates updates.
• Assists in acquiring new business accounts following up in bound calls.
• Support sales team to achieve revenue & other budgets set for the year.
• Join Outside Sales Representative on sales visits as required.
• Share information about activities, offers, strengths & weaknesses of market participants with the Outside Sales Representative & Sales Manager.

Requirements & Competencies

• Degree holder in any discipline.
• 2-3 years cargo sales and/or customer service experience or equivalent is preferred but not mandatory.
• Good Command of spoken and written English and Cantonese. Proficiency in Putonghua is preferred.
• Advanced IT knowledge, preferably including MS Word, Excel, PowerPoint and Outlook.
• Shift work is required (including Saturdays, Sundays and Public Holidays).
• Recruitment subject to final approval

行業 Industry

• 其他 Others

工作種類 Job Category

• 物流 / 運輸 / 船務 (航空) Logistics / Transportation / Shipping (Aviation)
• 製造 (--) Manufacturing (--)

工作地點 Location

• 西營盤 Sai Ying Pun