Sales Coordinator (6-month contract)

MCM Fashion Group Limited; Hong Kong; On-site; HKD 201,000 - 357,000; Full time

Job summary

MCM Fashion Group Limited in Hong Kong is seeking a Sales Support / Order Processing specialist to ensure accurate orders with proper pricing and delivery terms.

You will collaborate with sales, logistics and finance to guarantee on-time fulfillment, invoicing and meticulous records. Strong Excel/SAP skills and bilingual English/Chinese are essential for success in this role.

Qualifications

• Diploma or above in Business Administration, Sales, or a related field.
• At least 2 years of relevant experience, preferably in the luxury fashion retail industry.
• Strong organizational and analytical skills with good attention to detail.
• Proficient in Microsoft Office (Excel, Word, PowerPoint) and SAP, with solid Excel data analysis skills (e.g. VLOOKUP, pivot tables, formulas).
• Good interpersonal and communication skills.
• Good command of both written and spoken English and Chinese (Cantonese and Mandarin).

Responsibilities

• Process and manage sales orders accurately with correct pricing, quantities and delivery terms.
• Coordinate with sales, logistics and finance to ensure timely fulfillment, shipment and invoicing.
• Monitor order status and resolve backorders, cancellations, returns and delivery discrepancies.
• Maintain accurate order records and reports to support sales tracking and KPI monitoring.
• Arrange shipments with logistics teams and track status to prevent delays.
• Handle customer inquiries during pre-sales and after-sales processes.
• Prepare payment applications, invoices and related documentation.
• Provide administrative support for daily departmental operations and showroom activities.

Skills

SAP

Excel

Pivot tables

Communication skills

English

Chinese Cantonese

Mandarin

Order processing

Education

Diploma or above in Business Administration or related field

Tools

Microsoft Office

SAP

Job description

Process and manage sales orders accurately, ensuring correct pricing, quantities, customer details, and
delivery terms in line with company policies.

Coordinate with sales, logistics, and finance teams to ensure timely order fulfillment, shipment, and
invoicing.

Monitor order status and resolve issues such as backorders, cancellations, returns, and delivery
discrepancies, providing timely updates to relevant stakeholders.

Maintain accurate order records and reports, supporting sales tracking and operational KPI monitoring.

Shipment Arrangements

Arrange and coordinate shipments with logistics teams to ensure timely and cost-effective delivery.

Track shipment status and follow up on delivery issues, including delays, damages, or missing items, to
ensure prompt resolution.

Communicate shipment updates with internal teams and customers to ensure smooth delivery execution.

Other Sales Support Activities

Arrange courier services for product deliveries, documents, and samples.

Handle customer inquiries throughout the pre-sales and after-sales process.

Prepare and submit payment applications, invoices, and related documentation.

Provide administrative support for daily departmental operations.

Support sales activities and campaigns by preparing order files, season books, and assisting with showroom operations.

Qualifications

Diploma or above in Business Administration, Sales, or a related field.

At least 2 years of relevant experience, preferably in the luxury fashion retail industry.

Strong organizational and analytical skills with good attention to detail.

Proficient in Microsoft Office (Excel, Word, PowerPoint) and SAP, with solid Excel data analysis skills (e.g. VLOOKUP, pivot tables, formulas).

Good interpersonal and communication skills.

Good command of both written and spoken English and Chinese (Cantonese and Mandarin).