Sales Associate

Bremont Watch Company; Hong Kong; On-site; HKD 234,000 - 335,000; Full time

Job summary

Bremont Watch Company in Hong Kong is seeking a boutique specialist to drive luxury sales and customer service excellence at our Bremont Boutique in Hong Kong.

The role requires a minimum of 2 years in luxury retail, deep knowledge of mainstream and niche watch brands, and strong interpersonal skills. You will manage emails, live chats, and client leads while ensuring visual standards and brand representation.

Qualifications

• Minimum 2 years of luxury retail experience.
• Strong knowledge of mainstream and niche watch brands.
• Excellent presentation and written communication skills.
• Independently motivated with strong interpersonal skills.
• Proficient IT skills including Microsoft Office.

Responsibilities

• Develop and maintain high-level customer relationships to increase sales opportunities and satisfy customer.
• Achieve monthly and quarterly budgets and targets.
• Organise marketing initiatives for the boutique to drive awareness, footfall, and sales.
• Collaborate with the Boutique Manager to maximise sales and customer satisfaction.
• Ensure punctuality and present a polished appearance on the shop floor.
• Use computer tools to increase sales efficiency and manage client leads.
• Maintain data protection and confidentiality of information.
• Flexibility to work varied shifts, including evenings and weekends, and support other Boutiques.

Skills

Luxury retail

Watch brand knowledge

Interpersonal skills

Merchandising

IT skills

Written communication

Punctuality

Tools

MS Office (Word, Excel, PowerPoint)

Job description

• Develop and maintain high-level key customer relationships to increase sales opportunities and satisfy customer.
• Strive to achieve monthly and quarterly budgets and targets.
• Put forward marketing initiatives for the boutique to drive awareness, footfall, and sales to the Boutique Manager.
• Work closely with the Boutiques Manager to ensure the highest possible efficiency in the operation, maximise sales and maintain and increase customer satisfaction.
• Responsible for punctuality to ensure the boutique runs efficiently.
• Be perfectly presented on the shop floor and when representing the brand.
• Use all computer-related tools available to increase the efficiency of a sale.
• Ensure compliance for Data protection requirements and adhere to maintaining confidentiality of sensitive information held.
• Flexibility to work varied shifts including evenings and weekends. Provide support at other Boutiques when required.
• Ensure events run smoothly by assisting with set up and take down, meet, and greet guests and find opportunity to connect with the object in building a client profile and sales.
• Receive and distribute service/repair watches – liaise with Customer Service team to ensure customers are given great customer service and follow up throughout this process.
• Take pride in the boutique with visual standards and ensuring the boutique is in perfect condition to match the quality of our product.
• Support other colleagues by working as part of a Bremont team.
• Ensuring live chats are attended to daily, making sure the staff use excellent written skills, that all questions are replied to with a swift response and ensuring accurate information is given.
• Responding to all emails as soon as they arrive, working on those client leads with a view to turn them into sales.
• Deliver predetermined sales targets for the boutique.
• Increase customer base.
• Ensure that the Bremont ‘service’ continually meets the needs of customers and is compelling and competitive against other watch brands.

PERSON SPECIFICATION

• A hard working and reliable attitude
• Proven success of working in a fast-paced and changing environment, who delivers against objectives.
• Effective merchandising skills and attention to detail
• 2-year minimum luxury retail experience
• Strong grasp of both mainstream and niche watch brands
• Independently motivated along with strong interpersonal skills
• Excellent presentation and written skills
• Extensive IT skills, with experience in Microsoft Office including Word, Excel and PowerPoint (minimum intermediate Excel)

WORKING ENVIRONMENT

• 45 working hours per week on a rota basis
• Onsite as the Bremont Boutique in Hong Kong.
• Working autonomously and in a team of 2

Stage 1

Telephone or video introduction with Hiring Manager to discuss application, interest in role, and suitability for the role.

Stage 2

Interview with the hiring manager and HR via Teams.

We are dedicated to creating an open and inclusive working environment, and this starts with our recruitment practices. We try to ensure that everybody who is interested in joining our team has equal opportunity and ability to start that journey with us. We intend to have flexible and accessible hiring practices and will make every attempt to adapt to your needs throughout. We welcome any requests for adjustments in our processes.