Sales Associate - Hongkong

Balmain; Hong Kong; On-site; HKD 216,000 - 312,000; Full time

Job summary

Balmain in Hong Kong seeks a Sales Associate to represent the brand with exemplary customer service. You will assist clients, present products, and maintain a showroom aligned with Balmain’s luxury standards.

The role includes after‑sales care, stock management, and active participation in team meetings to enhance the client experience. The ideal candidate brings passion for Balmain products, excellent communication, and a proactive attitude to maintain high brand image and operational

Qualifications

• Experience in luxury retail with a strong focus on client satisfaction
• Aligned with Brand identity and detail oriented
• Excellent interpersonal, teamworking and problem solving skills

Responsibilities

• Serve customers in a luxury boutique with a high level of professionalism
• Display products and maintain store presentation according to Brand standards
• Manage the sales process, post‑sale follow‑up, and customer relationships
• Keep a tidy, well‑stocked store area and participate in stock checks
• Participate in store and department meetings and communicate client feedback to Management
• Contribute to CRM efforts by turning touchpoints into positive client experiences

Skills

Customer service

Teamwork

Brand alignment

Problem solving

Job description

Is polyvalent, constantly operating to serve the store, with the aim of achieving the highest customer satisfaction

• Is aligned to the style and to the Brand qualitative standards during the whole sales process and after-sales
• Cooperates with his/her colleagues in order to create a positive environment in the store and pays attention to his/her performance level
• Receives and displays the products according to the established procedures
• Constantly maintains a tidy working place according to the Company guidelines
• Is responsible for the sales process following the Company standards
• Provides and maintains a high level of customer service
• Manages commercial relations with clients in order to assure the highest level of satisfaction and enhancing each phase of the commercial relation
• Takes part in the store and department meeting

Client Management and CRM

• Ensures the after-sales service with the same level of efficiency and care, in order to maintain the clients satisfaction and loyalty with the aim of promoting the Brand image
• Manages claims with the supervisor support
• Turns every touch point with customers into a positive situations, always promoting Brand image
• Communicates to the Management the collected information regarding clients
• Executes the follow up of clients’ requests

Product

• Participates to all the product presentations (of all the product categories) done in the store
• Deeply knows all products of his/her category and is promptly updated on all the product categories present in the store
• Ensures the appropriate care (cleaning, cure, replacement, etc.) of the store

Visual

• Takes care of the display maintenance in his/her sector, pointing out if something is missing or in need of maintenance

Stock

• Is always updated on the store stock in order to optimize sales
• Participates to end of the year, sector and rotation inventory for each product category

Thefts and losses

• Respects the assigned position in order to prevent thefts and losses in cooperation with the colleagues in case of moving
• Swiftly points out to his supervisor if something is missing

Relevant work experience as Sales Associate in a luxury boutique

• Aligned with the Brand identity and detail oriented
• Passion and high motivation for Balmain products and Brand
• Excellent interpersonal, teamworking and problem solving skills
• Good stress management, flexibility and adaptability