Retail Training Leader, Greater China

TORY BURCH; Hong Kong; On-site; HKD 1,000,000 - 1,500,000; Full time

Job summary

TORY BURCH in Greater China seeks a Senior Manager, Retail Training to own end-to-end training strategy across Mainland China, Hong Kong, Macau and Taiwan. The role partners with Retail Leadership and cross-functional teams to translate business priorities into capability-building solutions that boost sales, elevate client experience, and reinforce brand standards.

You will design, deploy and evaluate programs covering product knowledge, selling skills, leadership capability and differentiated

Qualifications

• Proven ability to design and deploy scalable learning programs.
• Experience partnering with retail leadership and cross-functional teams.
• Strong coaching and people leadership capabilities.
• Data-driven approach to evaluate training impact.

Responsibilities

• Own and execute the retail training strategy for Greater China.
• Partner with Retail Leadership to deploy training programs across store formats.
• Ensure consistent client experience and uphold brand standards.
• Innovate training content and delivery models for different markets and store types.
• Drive digital and immersive learning to boost engagement and effectiveness.
• Deliver hands-on coaching and develop store leaders through structured plans.
• Track and report training impact using data and insights.
• Coordinate content, timing, and resources across Mainland China, HK, Macau, and Taiwan.

Skills

Leadership

Training design

Cross-functional collaboration

Data-informed decision making

Coaching

Budget management

Job description

TORY BURCH in Greater China seeks a Senior Manager, Retail Training to own end-to-end training strategy across Mainland China, Hong Kong, Macau and Taiwan. The role partners with Retail Leadership and cross-functional teams to translate business priorities into capability-building solutions that boost sales, elevate client experience, and reinforce brand standards.

You will design, deploy and evaluate programs covering product knowledge, selling skills, leadership capability and differentiated