Retail Ops & Transformation Lead - Flexible Hours, Discounts

Vita Green; Hong Kong; Sur place; HKD 900 000 - 1 100 000; Plein temps

Avantages offerts par ce poste

Flexible working schedule

Exclusive employee discounts

Casual dress

Résumé du poste

Vita Green Health Products Co., Ltd. in Hong Kong is seeking a forward-thinking Retail Operations & Transformation Manager to rethink how our retail operations work—from processes and systems to the overall customer journey.

As an internal consultant and project lead, you’ll drive digital enhancements, streamline workflows, and turn innovative ideas into practical improvements that boost frontline efficiency and customer satisfaction.

Qualifications

• Experience in Retail Operations Excellence, Business Transformation, Project Management, or Internal Consulting.
• Tech affinity with system implementations or enhancements (POS, ERP, CRM, analytics).
• Analytical thinker skilled at mapping complex workflows and simplifying them.
• Familiarity with Lean, Six Sigma or Agile methodologies is a strong plus.
• Hands-on, customer-centric change agent with stakeholder influence across teams.

Responsabilités

• Rethink and optimize store operations, SOPs, and workflows to remove bottlenecks.
• Lead rollout and adoption of retail technologies, translating frontline needs into system enhancements.
• Improve end-to-end omnichannel customer journey for a seamless offline-to-online experience.
• Drive cross-functional change management across Retail, E-commerce, IT, CRM, and Marketing.

Connaissances

Retail Operations Excellence

Business Transformation

Project Management

Internal Consulting

Tech Implementations

Lean Six Sigma / Agile

Outils

POS implementations

ERP systems

CRM tools

Retail analytics

Description du poste

Vita Green Health Products Co., Ltd. in Hong Kong is seeking a forward-thinking Retail Operations & Transformation Manager to rethink how our retail operations work—from processes and systems to the overall customer journey.

As an internal consultant and project lead, you’ll drive digital enhancements, streamline workflows, and turn innovative ideas into practical improvements that boost frontline efficiency and customer satisfaction.