Retail Manger, SAPAC (6 months contract)

Richemont Asia Pacific Limited – DELVAUX; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

Richemont Asia Pacific Limited – DELVAUX in Hong Kong is seeking an experienced Retail Operations Leader to drive multi-store performance across SEA boutiques and nationwide stores.

You will lead staff training, CRM collaboration, stock control, and store openings while ensuring KPI achievement and exceptional customer service. This role requires strong leadership, bilingual English with Mandarin/Cantonese, and frequent travel within the region.

Qualifications

• Bachelor's degree or above in business management field.
• At least 7 years of retail management experience with a strong understanding of KPI's and multi-unit management in Fashion and Luxury industry.
• Empathetic, positive, result-oriented and with an entrepreneurial spirit with leadership capabilities, to develop the business.
• Good team player with attention to details and time management.
• Excellent communication skills in English; Mandarin and Cantonese preferred.
• Willingness to travel frequently.

Responsibilities

• Support retail operation across SAPAC with primary focus on SEA boutiques.
• Ensure business performance and development of Delvaux Stores nationwide.
• Promote best practices and training of staff.
• Supervise all retail daily operations to ensure smooth operation.
• Ensure annual KPI achievement (CRM, Conversion, UPT, SPT).
• Provide feedback, coaching and direction on performance improvement of sales team.
• Provide weekly/monthly qualitative and quantitative sales feedback to Commercial Director; collaborate with store leaders on sales improvement plans.
• Maintain top condition of merchandise and prevent stock loss or counterfeit products.
• Support after-sales service (ASS) ensuring high customer satisfaction through efficient handling of cases and complaints.
• Responsible for store openings and relocations.
• Assist on store staff recruitment and growth of retail staff.
• Collaborate with CRM manager to enhance CRM tools and organize in-store events.

Skills

KPI management

Multi-unit management

Leadership

Communication in English

Education

Bachelor's degree in business management

Job description

Responsibilities

• Support retail operation across SAPAC with primary focus on SEA boutiques
• Ensure business performance and development of Delvaux Stores in national-wide
• Promote best practices and training of the staffs
• In charge and supervising all retail daily operation to ensure smooth operation
• Ensure the annual achievement of KPI (CRM, Conversion, UPT, SPT)
• Provide feedback, coaching and direction on performance improvement of sales team
• Provide weekly and monthly qualitative and quantitative sales feedback to the Commercial Director; and work with store leaders on the sales improvement plan
• Ensure merchandise to be in top condition, work on procedures to prevent any stock lost or counterfeit product in the store
• Support the after sales service support (ASS), ensuring highest level of customer satisfaction through efficient handling of cases and complaints
• Responsible for store openings and relocations
• Support on store staff recruitment, and ensure proper growth among all retail staffs
• Collaborate with CRM manager to enhance CRM tools and organizing in store events to build brand awareness
• Strong connection with relevant third party to attract high potential prospects

Training & Coaching

• Work closely with HQ to obtain training support and execute locally to enhance customer service and product presentation
• Ensure all training tools provided are used at the store level
• Coach and mentor Store Managers/ Store In charge: Serve as a role model, develop managerial skills, promote staff development & teambuilding, and support a constant feedback culture and delegation of responsibilities
• Constant feedback on product quality, market trend, price position to enhance product development
• Work closely with Merchandising Manager to ensure an efficient and appropriate assortment per boutique and request replenishment or urgent reallocation when needed
• Ensure stores up hold VM standards and present merchandise in a manner that will maximize sales and achieve optimum merchandise turn, and is reflective of brand’s corporate direction

Finance

• Support in providing business analysis & presentations for internal and external meetings
• Review market trend and competition

Marketing/ Communication

• Work closely with the Marketing/ Communication department to develop and implement effective marketing strategy for Brand awareness, Client’s recruitment and sales efficiency

Requirement

• Bachelor's degree or above in business management field
• At least 7 years of retail management experience with a strong understanding of KPI's and multi-unit management in Fashion and Luxury industry
• Empathetic, positive, result-oriented and with an entrepreneurial spirit with leadership capabilities, to develop the business
• Good team player
• Attention to details and be able to manage time efficiently with good project management ability
• Resourceful and strong analytic skills for proactive problem solving and for improving the store management on a continuous basis
• Good communication skill (best to comprehend Mandarin and Cantonese), strong spoken and written English
• Be able to travel frequently