Retail Manager (APAC)

Everlink HR Consulting Limited; Hong Kong Island; On-site; HKD 900,000 - 1,100,000; Full time

Job summary

Everlink HR Consulting Limited represents a world-class luxury brand seeking a strategic Retail Manager (APAC) to partner with the APAC Executive Leader. The role focuses on driving sales performance, frontline coaching, and data analysis while collaborating with CRM and Merchandising to maximize regional revenue.

You will lead regional sales forecasting, monitor market trends, and coach store teams to deliver high-value conversions, with fluency in English and Chinese.

Qualifications

• Bachelor's degree in retail management, business administration or related field.
• 5+ years retail management in luxury retail.
• Proven track record of driving sales growth in luxury environments.
• Advanced MS Excel and PowerPoint proficiency.
• Fluent in English and Chinese (Cantonese/Mandarin).

Responsibilities

• Drive regional sales forecasting, budgeting, and performance analysis.
• Monitor luxury market trends and competitor movements.
• Analyze store KPIs to address performance gaps.
• Lead frontline teams with coaching to boost sales.
• Collaborate with CRM and Merchandising to maximize VIP engagement and stock allocation.
• Support events and brand initiatives to optimize ROI.
• Provide on-the-job coaching to improve selling techniques and product knowledge.

Skills

Analytical mindset

Leadership

Communication

Stakeholder management

Education

Bachelor's Degree in Retail Management or related

Tools

MS Excel

PowerPoint

Job description

Our client, a world-class luxury brand, is seeking a strategic Retail Manager (APAC) to partner with the APAC Executive Leader. This role focuses entirely on driving sales performance, frontline coaching, and data analysis while partnering with CRM and Merchandising to maximize regional revenue.

Key Responsibilities

Drive regional sales forecasting, budgeting, and deep-dive performance analysis to identify growth opportunities across the APAC retail market.

Monitor competitor movements and luxury market trends to formulate proactive strategies that boost store traffic and sales volume.

Analyze store KPIs to diagnose performance gaps and guide retail teams in executing targeted, high-impact action plans.

Evaluate event-related sales performance and the financial impact of special retail initiatives to optimize ROI.

Lead and inspire frontline teams directly on the sales floor, shifting their focus toward proactive relationship-building and high-value conversions.

Conduct targeted on-the-job coaching and mentoring to sharpen individual selling techniques, storytelling, and product knowledge.

Identify commercial training needs and collaborate with internal trainers to deliver high-impact sales programs that directly move the needle on store revenue.

Partner with the CRM team and store heads to maximize VIP client engagement, track high-potential prospect follow-ups, and boost customer retention and conversion rates.

Collaborate with the Merchandising team to align stock levels with sales velocity, tracking best-sellers and ensuring high-potential stores are optimally allocated inventory to maximize sales.

Support executive leadership with VIP management and sales execution during high-profile brand events and cross-departmental growth projects.

Requirements

Bachelor's Degree in Retail Management, Business Administration, or a related discipline.

5+ years of retail management experience, with a strong background in store-level leadership within luxury retail industry.

Proven track record of driving sales growth and managing commercial projects effectively in a high-pressure, fast-paced luxury environment.

Commercial and analytical mindset, with proficiency in advanced MS Excel and PowerPoint to turn data into actionable sales strategies.

Dynamic leader and team player with exceptional communication, interpersonal, and stakeholder management skills.

Fluency in written and spoken English and Chinese (Cantonese and Mandarin)