Retail Concierge & Customer Experience Specialist

Hermès; Hong Kong; On-site; HKD 200,880 - 279,000; Full time

Job summary

Hermès is seeking a customer service professional in Hong Kong to greet and assist customers, manage appointments, and support store operations. Ideal candidates will have relevant retail experience, be proactive team players, and excel in communication.

The role requires fluency in English, Cantonese, and Mandarin to cater to a diverse clientele. You will ensure a seamless customer experience and effectively manage any queuing issues that arise during store operations.

Qualifications

• Relevant work experience in retail sales or customer service.
• Cheerful and helpful demeanor with a focus on customer satisfaction.
• Proactive team player with good communication skills.

Responsibilities

• Greet and interact with customers professionally.
• Manage customer appointments and handle potential queue issues.
• Support cashier duties when other staff are unavailable.

Skills

Customer service orientation

Good problem-solving skills

Fluency in English

Fluency in Cantonese

Fluency in Mandarin

Team collaboration

Communication skills

Job description

Hermès is seeking a customer service professional in Hong Kong to greet and assist customers, manage appointments, and support store operations. Ideal candidates will have relevant retail experience, be proactive team players, and excel in communication.

The role requires fluency in English, Cantonese, and Mandarin to cater to a diverse clientele. You will ensure a seamless customer experience and effectively manage any queuing issues that arise during store operations.