Retail Branch Service & Operations Leader

China CITIC Bank International Limited; Hong Kong; On-site; HKD 334,800 - 446,400; Full time

Job summary

China CITIC Bank International Limited (CNCBI) is seeking an experienced individual for a role focusing on branch operations in Hong Kong. The successful candidate will ensure smooth operations, maintain a quality service team, and support business targets.

The ideal applicant should possess a secondary education or above, with a preferred degree, as well as extensive experience in retail banking and supervisory roles. Proficiency in English and Chinese is required.

Qualifications

• Minimum 6 years experience in retail banking operations.
• 3 years relevant experience at supervisory level.
• Good command of written and spoken English and Chinese.

Responsibilities

• Ensure smooth branch operations and satisfactory audit rating.
• Maintain high quality counter service team.
• Support Branch Manager in achieving business targets.

Skills

Interpersonal skills

Sales orientation

Service orientation

Detail-mindedness

Communication skills

Education

Secondary education or above; degree holder preferable

Qualifications for insurance/investment licenses registration

Job description

China CITIC Bank International Limited (CNCBI) is seeking an experienced individual for a role focusing on branch operations in Hong Kong. The successful candidate will ensure smooth operations, maintain a quality service team, and support business targets.

The ideal applicant should possess a secondary education or above, with a preferred degree, as well as extensive experience in retail banking and supervisory roles. Proficiency in English and Chinese is required.