Branch Service Manager (Branch)

China CITIC Bank International Limited; Hong Kong; On-site; HKD 334,800 - 446,400; Full time

Job summary

China CITIC Bank International Limited (CNCBI) is seeking an experienced individual for a role focusing on branch operations in Hong Kong. The successful candidate will ensure smooth operations, maintain a quality service team, and support business targets.

The ideal applicant should possess a secondary education or above, with a preferred degree, as well as extensive experience in retail banking and supervisory roles. Proficiency in English and Chinese is required.

Qualifications

• Minimum 6 years experience in retail banking operations.
• 3 years relevant experience at supervisory level.
• Good command of written and spoken English and Chinese.

Responsibilities

• Ensure smooth branch operations and satisfactory audit rating.
• Maintain high quality counter service team.
• Support Branch Manager in achieving business targets.

Skills

Interpersonal skills

Sales orientation

Service orientation

Detail-mindedness

Communication skills

Education

Secondary education or above; degree holder preferable

Qualifications for insurance/investment licenses registration

Job description

Company

China CITIC Bank International Limited (CNCBI)

Job Location

Hong Kong, China

Job Responsibilities

• Ensure smooth branch operations and achieve satisfactory audit rating by meeting all requirements of control and service standards.
• Maintain a high quality counter service team to achieve individual goals and branch common objectives.
• Provide quality service to our customers and proactively give feedback, ideas and recommendations for improvement on service quality and work processes.
• Support Branch Manager in meeting the assigned business target through participating in branch selling and promotional activities, and other ad‑hoc projects.

Requirements

• Secondary education or above; degree holder is preferable.
• Possession of IIQAS and other required qualifications under SFC for cross‑selling insurance and investment products is preferable.
• Minimum 6 years experience in retail banking operations, with 3 years relevant experience at supervisory level.
• Good knowledge of banking products and services.
• Self‑motivated with good sales and service orientation.
• Good interpersonal and communication skills.
• Detail‑minded and able to work under pressure.
• Good command of written and spoken English and Chinese (including Putonghua).
• Preferably possess qualifications for relevant insurance/investment licences registration.