Retail Banking Service & Sales Lead

Classify HR Solutions Limited; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

Classify HR Solutions Limited is seeking a customer service oriented candidate for branch banking roles in Hong Kong. The role focuses on delivering quality service to retail customers, identifying needs, and offering appropriate banking solutions.

Successful applicants will participate in promotions to grow business and build customer loyalty, while maintaining compliance with operational policies. Fresh graduates are welcome for entry level, with insurance/investment qualifications considered

Qualifications

• University degree / Associate degree holders; or HKCEE / HKDSE holders with at least one year of working experience, preferably in financial institution
• Candidates with at least one year of solid direct sales experience from any industry will also be considered
• Fresh graduates are welcome for entry-level
• Relevant professional qualification in insurance and investment is an advantage
• High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
• Ability to manage complex interactions effectively
• Shown strong situation awareness, strong desire to learn and able to work in Agile environment
• Proactively identify customer needs and offer appropriate banking services and solutions

Responsibilities

• Provide quality customer service to retail customers in branch network
• Proactively identify customer needs and offer banking services and solutions
• Participate in promotional campaigns to acquire new business and strengthen customer loyalty
• Maintain awareness of operational risks and adhere to policies and guidelines

Skills

Customer service

Sales orientation

Communication skills

Self-motivated

Education

University degree

Associate degree

HKCEE/HKDSE with experience

Job description

Classify HR Solutions Limited is seeking a customer service oriented candidate for branch banking roles in Hong Kong. The role focuses on delivering quality service to retail customers, identifying needs, and offering appropriate banking solutions.

Successful applicants will participate in promotions to grow business and build customer loyalty, while maintaining compliance with operational policies. Fresh graduates are welcome for entry level, with insurance/investment qualifications considered