Personal Banking Sales & Service Lead

Nanyang Commercial Bank Ltd.; Hong Kong; On-site; HKD 190,000 - 279,000; Full time

Job summary

Nanyang Commercial Bank Ltd. invites applications for a frontline role in its Hong Kong retail banking team. You will promote products, help customers, and refer opportunities to achieve sales targets while ensuring professional, high-quality service.

Requirements: bachelor’s degree or above, at least 1 year in banking, solid knowledge of retail products, and Chinese, English and Putonghua proficiency. HKSI 1, 7, 8 and IIQE papers, MPF knowledge are preferred; strong communication and team

Qualifications

• Bachelor’s degree or above in Business Administration or related field.
• At least 1 year of banking experience.
• Extensive knowledge of various retail banking products.
• High initiative, team player, sales- and customer-oriented with good communication skills.
• HKSI 1/7/8 or equivalent & IIQE Papers 1/2/3/5 and MPF Intermediaries preferred.
• Proficiency in English, Chinese and Putonghua.

Responsibilities

• Solicit business opportunities by providing quality services and promoting retail banking products to mass-market customers and refer when necessary to achieve sales targets.
• Identify and fulfil customers’ needs and drive service level enhancements to ensure quality and professional service.

Skills

Communication skills

Sales mindset

Customer service

Education

Bachelor’s degree in Business Administration

Tools

HKSI/IIQE certifications

Job description

Nanyang Commercial Bank Ltd. invites applications for a frontline role in its Hong Kong retail banking team. You will promote products, help customers, and refer opportunities to achieve sales targets while ensuring professional, high-quality service.

Requirements: bachelor’s degree or above, at least 1 year in banking, solid knowledge of retail products, and Chinese, English and Putonghua proficiency. HKSI 1, 7, 8 and IIQE papers, MPF knowledge are preferred; strong communication and team