Luxury Lounge Supervisor

The Murray; Hong Kong; Sur place; HKD 279 000 - 446 000; Plein temps

Résumé du poste

The Murray, Hong Kong, a Niccolo Hotel, invites applications for a role supervising daily floor operations in the Garden Lounge to ensure luxury service aligned with LQA standards.

You will lead and motivate colleagues during shifts, conduct daily line-ups and training, and monitor guest satisfaction to deliver a memorable dining experience. Fluency in English is required; Mandarin is an asset.

Qualifications

• Diploma or above in Hospitality Management or related discipline.
• A minimum of 3 years’ F&B operational experience in a luxury hotel or fine dining establishment, with supervisory experience preferred.
• Solid knowledge of LQA service standards is advantageous.
• Good command of spoken and written English; Mandarin is an asset.

Responsabilités

• Supervise daily floor operations in the Garden Lounge to ensure seamless execution of service in accordance with LQA standards.
• Assist the lounge management team in leading, motivating, and guiding colleagues during daily shifts to maintain high standards of hospitality.
• Conduct daily line-ups, shift briefings, and practical service training to reinforce luxury service protocols and operational compliance.
• Monitor guest satisfaction on the floor, engaging guests and addressing feedback promptly to deliver a memorable dining experience.
• Support inventory management, stock requisitions, and routine care of operating equipment and departmental assets.
• Assist in duty roster planning and task delegation to optimise floor coverage and operational efficiency during peak service hours.

Connaissances

Floor supervision

Team leadership

Service training

LQA standards knowledge

Formation

Diploma in Hospitality Management

Description du poste

The Murray, Hong Kong, a Niccolo Hotel, invites applications for a role supervising daily floor operations in the Garden Lounge to ensure luxury service aligned with LQA standards.

You will lead and motivate colleagues during shifts, conduct daily line-ups and training, and monitor guest satisfaction to deliver a memorable dining experience. Fluency in English is required; Mandarin is an asset.