Assistant Manager - Brands Operations - Corporate Office

Careers - Langham Hospitality Group; Hong Kong; On-site; HKD 420,000 - 620,000; Full time

Job summary

Langham Hospitality Group, a global hotel company, seeks a detail‑oriented Operations specialist to oversee brand standards and procedures across hotels. You will prepare clear guidelines for hotel teams and assist with market research for new initiatives and potential openings.

The role supports brand initiatives through cross‑department coordination, project management and data reporting to management, ensuring timely, on‑budget delivery of initiatives and training across the group.

Qualifications

• Bachelor's degree or above in Hospitality, Business, or related disciplines.
• 2+ years experience in hotel/service industry is an advantage.
• Proficient in Microsoft Word, Excel, PowerPoint.
• Fluent in English and Mandarin in both verbal and written.
• Strong analytical and organizational skills; able to manage multiple projects and documentation.

Responsibilities

• Oversee Brand, Operations Standards and Procedures and ensure proper storage, creation, updating and sharing with hotels.
• Prepare presentations and guidelines for hotel team execution.
• Conduct market research for new initiatives and potential hotel projects.
• Support LHG Operations Function Heads on hotel openings and set up Operations systems.
• Deliver Operations related training.

Skills

Fluent English & Mandarin

Analytical skills

Organization & multitasking

Communication

Education

Bachelor's degree in Hospitality or related

Tools

Microsoft Word

Excel

PowerPoint

Job description

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

Key Responsibilities

Operations execution and presentation

• Oversee Brand, Operations Standards and Procedures to ensure properly stored, created, updated, and shared with the hotels
• Prepare presentation and guidelines for hotel team execution
• Conduct market research for new initiatives and potential new hotel projects
• Support LHG Operations Function Heads on hotel openings (i.e. in setting up the Operations systems)
• Deliver Operations related training

Brand Strategy Support and Project Management

• Assist in managing projects related to brand initiatives
• Coordinate cross departments, external partners and service providers for timely execution of projects
• Serve as a point of contact for hotel operations team and address inquiries

Data Analysis

• Compile regular reports for LHG Operations Department and management team
• Analyse group operational performance metrics, Provide insights and recommendations for business enhancement.

Administrative and technical support

• Perform a variety of administrative and clerical tasks to support the daily operations of LHG Operations team
• Participate in Operations strategic planning sessions
• Coordinate with LHG IT / service partners to provide technical system support to hotels on related systems.
• Assist in ad-hoc assignments as required

Key results area

• Able to demonstrate excellent level of work independency and problem-solving capability
• Brands Operational initiatives are implemented and are running smoothly at hotels and LHG
• New hotels are opened on brand, on time and on budget

Requirements

• Holder of Bachelor Degree or above in Hospitality, Business, or related disciplines
• 2+ Experience in hotel / service industry would be an advantage
• Proficient in Microsoft Word, Excel, PowerPoint
• Fluent in English and Mandarin in both verbal and written
• Strong analytical skills with the ability to collect, organise, analyse, and disseminate significant amounts of information with attention to detail and accuracy
• Strong organisational skills with the ability to multi-task; and manage high volume of projects and documentation
• Commit to pursuing excellence even routine work tasks
• Good time management skills and the ability to prioritise work
• Good inter-personal skills and able to communicate effectively to different levels of colleagues
• Open-minded and flexible
• Presentable and acts with confidence
• Team player
• For more information about Langham Hospitality Group, please visit: http://www.langhamhospitalitygroup.com/