Guest Services Agent - Concierge

Leadingnation; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Benefits offered by this job

MOstay complimentary nights

Health benefits

Career advancement opportunities

Job summary

Mandarin Oriental The Landmark, Hong Kong is seeking a Guest Services Agent to join The Concierge team. Based in Hong Kong, you will handle enquiries and provide guest services at the level expected from a luxury property, reporting to the Chief Concierge.

You will welcome guests, assist with luggage, arrange transportation, and ensure seamless arrival and departure experiences, using strong English and Chinese communication in a dynamic hotel setting.

Qualifications

• Relevant experiences in guest services or hotels.
• Outgoing and friendly personality.
• Good communication skills in both English & Chinese.
• Dynamic and energetic.

Responsibilities

• Provide proactive and enthusiastic arrival and departure experience.
• Welcome guests at the hotel entrance and lobby area.
• Assist guests with carrying luggage within hotel premises.
• Deliver and collect luggage from/to guest rooms.
• Assist guests with transportation arrangements and direct to destinations.
• Demonstrate exceptional guest recognition in lobby and entrance.

Skills

Guest services

Customer service

Bilingual EN/ZH

Communication

Job description

Mandarin Oriental The Landmark, Hong Kong is looking for a Guest Services Agent to join our The Concierge team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

About the job

Based at the Mandarin Oriental The Landmark, Hong Kong within Concierge Department in Hong Kong, the Guest Services Agent is responsible for handling enquiries and providing guest sevices at the expected level of a luxury property. The Guest Services Agent reports to the Chief Concierge.

As Guest Services Agent, you will be responsible for the following duties:

• Provide a pro-active and enthusiastic arrival and departure experience
• Welcome guests at the hotel entrance and lobby area
• Assist guests with carrying their luggage while in hotel premises
• Deliver and collect luggage from/to guest rooms
• Assist guests for transportation arrangements and ensure guests are correctly directed to their destinations
• Demonstrate exceptional guest recognition in hotel lobby & entrance

As Guest Services Agent, we expect from you:

• Relevant experiences in guest services or hotels
• Outgoing and friendly personality
• Good communication skills in both English & Chinese
• Dynamic and energetic

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right worklife balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We’re Fans. Are you?

We offer an attractive remuneration package, innovative benefits and career advancement opportunities within the Group.