Remote Senior Tech Client Success Manager – Digital Assets

Elwood Technologies LLP; Hong Kong; Remote; HKD 900,000 - 1,500,000; Full time

Benefits offered by this job

Competitive pay

Medical & dental coverage

Enhanced parental leave

Weekly Grab allowance

Study and personal leave

Job summary

Elwood Technologies seeks a Technical Client Success Manager to manage a defined client book across our global base, ensuring health, adoption, and growth. The role blends technical support with strategic relationship management for institutional clients in digital assets.

You will collaborate with Sales, Product, and Engineering to translate client needs into platform configurations, drive adoption, and contribute to the global roadmap. Remote work from Hong Kong or APAC regions is supported.

Qualifications

• Bachelor’s degree or equivalent practical experience in CS/engineering/finance.
• 2–5 years in a client-facing technical role serving institutional clients.
• Strong API knowledge and front-to-back trading workflows.
• Fluent Mandarin.

Responsibilities

• Own a defined book of clients and act as the accountable owner of each client’s success throughout their lifecycle.
• Build relationships with senior stakeholders and ensure satisfaction and retention.
• Lead end-to-end client onboarding for seamless integration and adoption.
• Understand client workflows to design tailored platform solutions and opportunities.
• Bridge client needs to internal teams and translate into structured specifications for product and engineering.
• Partner with APAC Sales to meet clients, deliver demos, and pitch capabilities.
• Identify and qualify growth opportunities and develop upsell/cross-sell strategies.
• Represent Elwood at industry events and with ecosystem partners.
• Provide timely technical support during APAC hours with handover to London.
• Own, investigate and resolve complex order flow and market data issues end-to-end.
• Create and maintain high-quality support documentation and internal knowledge bases.
• Continuously improve support workflows, tools, and processes.

Skills

Client relationship

APIs & integrations

Trading workflows EMS/OMS/PMS

Blockchain / digital assets

SQL

Education

Bachelor’s degree in Computer Science, Engineering, Finance, or related field

Fintech/capital markets or blockchain experience

Tools

Zendesk

Jira

Python

SQL

Job description

Elwood Technologies seeks a Technical Client Success Manager to manage a defined client book across our global base, ensuring health, adoption, and growth. The role blends technical support with strategic relationship management for institutional clients in digital assets.

You will collaborate with Sales, Product, and Engineering to translate client needs into platform configurations, drive adoption, and contribute to the global roadmap. Remote work from Hong Kong or APAC regions is supported.