Remote Concierge Support Manager

Assetara Limited; Hong Kong; Remote; HKD 180,000 - 300,000; Full time

Job summary

Assetara Limited in Hong Kong is seeking a dedicated Support Manager to work remotely via the Assetara platform. You will serve as a key personal manager and frontline support specialist for company clients with active subscriptions, mastering all product features and guiding users through platform tools while maintaining precise CRM/private notes.

You will deliver professional, warm communications within the official workspace, manage client queues and SLA adherence, and ensure strict

Qualifications

• Strict compliance with daily operational routines, activity presence tracking, and session management.
• Absolute compliance with safety boundaries: Never promise financial results, fixed timelines, or perform direct financial operations on behalf of clients.
• Absolute commitment to confidentiality, anti-fraud protocols, and handling client data strictly on documented instructions.

Responsibilities

• Provide comprehensive product knowledge to subscribed clients and guide them through platform features.
• Manage client communications with focus on accuracy, warmth, and professionalism within the official workspace.
• Maintain CRM notes and separate internal Private notes from client-facing messages.
• Review and edit AI-generated draft responses before submission to clients.
• Escalate issues with clear operational justifications and use system tools appropriately.

Job description

Assetara Limited in Hong Kong is seeking a dedicated Support Manager to work remotely via the Assetara platform. You will serve as a key personal manager and frontline support specialist for company clients with active subscriptions, mastering all product features and guiding users through platform tools while maintaining precise CRM/private notes.

You will deliver professional, warm communications within the official workspace, manage client queues and SLA adherence, and ensure strict