Relationship Support Officer - Banking & Wealth

Hang Seng Bank Ltd; Hong Kong; On-site; HKD 300,000 - 520,000; Full time

Job summary

Hang Seng Bank Limited is seeking a Relationship Support Officer (CBB) to assist the Relationship Manager in delivering consistent, high-quality customer service across branches in Hong Kong.

You will strengthen customer relationships, proactively fulfill Retail Banking needs, and assist in portfolio growth while handling daily administrative tasks and client inquiries. Fluency in English and Chinese is required, with Putonghua a plus.

Qualifications

• University degree in Business Management, Banking, Finance or related field.
• Minimum 2 years in banking/financial services.
• Strong sales orientation and customer service focus.
• Fluent in English and Chinese; Putonghua a plus.

Responsibilities

• Provide efficient support to Relationship Manager to deliver high quality service.
• Answer incoming calls and maintain active customer contact.
• Strengthen relationships and refer business to grow portfolio.
• Coordinate daily administrative and operational tasks for Relationship Manager.

Skills

Sales

Customer service

Communication

Bilingual EN/CN

Education

Bachelor's degree in Business Management, Banking, Finance

Job description

Hang Seng Bank Limited is seeking a Relationship Support Officer (CBB) to assist the Relationship Manager in delivering consistent, high-quality customer service across branches in Hong Kong.

You will strengthen customer relationships, proactively fulfill Retail Banking needs, and assist in portfolio growth while handling daily administrative tasks and client inquiries. Fluency in English and Chinese is required, with Putonghua a plus.